Discovery
Launch
Manage allocated InterSystems project team members and influence them to take positive action and accept accountability. Manage the Project and the processes therein – including the definition and ongoing monitoring of the Project Implementation Document (PID).
- Produce the detailed Project Implementation Plan
- Manage the Project Plan in collaboration with customers
- Define the resource plan and ensure that this is kept up to date throughout the lifecycle of a project
- Produce the Requirements Traceability Matrix
- Produce and maintain the Risk Register
- Produce Quality and Business Continuity plans as required
- Ensure that InterSystems project costs are set up and maintained using agreed systems throughout the project
- Escalate risks or issues to InterSystems Head of Projects through reviews and reports
- Attend Project Boards throughout the project lifecycle up to Sustain stage
- Produce an End Stage report with the customer Project Manager for Board signoff
Setup
- Produce Change Control Notes (CCNs) for scope changes
- Manage key project risks and take early mitigation actions
- Track project delays and communicate remedial actions
- Organise Readiness Assessment meetings and share outcomes
- Prepare and agree End Stage reports for Board approval
Adoption
- Ensure customer process definition and testing are sufficient for a successful Go-Live
- Ensure customer staff training is completed satisfactorily
- Complete internal Handover to Support documentation
- Introduce support staff to customer
- Organise Go-Live readiness assessment and share outcomes
- Prepare Milestone Certificates for Go-Live
- Lead activities during cutover in collaboration with the customer
Sustain
- Produce Project Closure Report including Lessons Learned
- Participate in Business Improvements
- Prepare post Go-Live patch implementation
- Agree and execute Deployment Verification Milestones
- Handover to Service Management
Skills and Experience
Essential
- Experience delivering healthcare solutions in a customer-facing role
- Full project lifecycle management experience
- Healthcare knowledge or 3+ years with HIS
- Resource, budget, and forecast management
- Leading diverse teams and communication skills
- Contract management experience
Education & Training
- University degree or 10+ years managing large projects
- Technical knowledge in software and implementation
- Project Management qualification (Prince2, PMP, PMI)
- Senior management training
- Proficiency in English
The Project Manager must be available for site visits and travel as needed, including up to 5 nights away per week. Responsibilities include planning, executing, and ensuring project success within scope, budget, and deadlines, following the ARIES Customer Engagement Methodology. The role involves collaboration with sales, site surveys, assessing customer capabilities, and managing third-party integrations, among other duties.