Project Coordinator

EagleBurgmann; Al Khobar; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Project Coordinator to enhance customer support and streamline order execution. In this role, you will collaborate with engineering and production teams to ensure timely delivery of mechanical seals and provide exceptional post-order assistance. Your expertise in mechanical engineering and customer service will be crucial in addressing client concerns and improving processes. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. If you're ready to take on a challenging role with opportunities for personal development and international exposure, this is the perfect fit for you.

Benefits

Performance Related Bonus

Personal Development Trainings

International Opportunities

Diversity & Inclusion Initiatives

Support for Social and Sustainable Projects

Qualifications

• 3-5 years of experience in customer support for mechanical seals.
• Ability to read engineering drawings and technical specifications.

Responsibilities

• Coordinate with teams to track order progress and resolve delays.
• Act as the primary contact for customers regarding post-order support.
• Identify process inefficiencies and suggest improvements.

Skills

Customer Support

Problem-Solving

Analytical Abilities

Strong Communication

Ability to Work Independently

Education

Bachelor’s degree in Mechanical Engineering

Tools

MS Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,800 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

Some of your Benefits

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Performance Related Bonus: When you have an impact, you can reap the rewards.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

International Opportunities: Grow in your career through international exchange and global job opportunities.

Location: Khobar

Work Type: On-Site

You support our team as

Project Coordinator

Responsibilities

• Review and verify customer purchase orders, ensuring compliance with EagleBurgmann offer and contractual requirements.
• Coordinate with engineering, production, and procurement teams across various EagleBurgmann entities globally to track order progress and resolve any delays.
• Ensure accurate and timely delivery of mechanical seals and Supply Systems.
• Assist in resolving any post-delivery technical issues, failures, or warranty claims.
• Act as the primary point of contact for customers regarding post-order support.
• Provide regular updates on order status, delivery schedules internally and to customers.
• Ensure customer satisfaction by addressing concerns promptly and effectively.
• Maintain records of customer interactions, like preparing an MoM after customer visits.
• Gather customer feedback and collaborate with engineering team for product improvements.
• Identify process inefficiencies and suggest improvements for better order execution and delivery.
• Stay updated on industry trends.

Qualifications

• Bachelor’s degree in mechanical engineering.
• 3-5 years of experience in customer support, order execution, for mechanical seals, rotating equipment.
• Experience with API 682, ANSI, and other sealing system standards is a plus.
• Ability to read engineering drawings, P&IDs, and technical specifications.
• Strong communication and customer service skills.
• Problem-solving and analytical abilities.
• Ability to work independently and manage multiple priorities under pressure.
• Willingness to travel for customer visits and training sessions.
• Proficiency in MS Office.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.