Program Coordinator

IE University; Riyadh; On-site; USD 40,000 - 60,000; Full time

Job summary

IE University seeks a full-time Program Coordinator to join their team in Madrid. This role involves engaging with participants, liaising with faculty, and ensuring program success through effective project management and communication. Ideal candidates will have a Bachelor's degree, fluency in English and Spanish, and strong interpersonal skills.

Qualifications

• Bachelor's degree required; master's degree a plus.
• Fluency in English and Spanish is a must, Arabic is a plus.
• Strong project management and organizational skills are essential.

Responsibilities

• Manage participant communications and feedback for program improvement.
• Liaise with professors for planning and addressing participant needs.
• Handle administrative and logistical support for program delivery.

Skills

Project Management

Customer Management

Communication

Cultural Awareness

Organizational Skills

Education

Bachelor's degree

Master's degree

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Our People

At IE, we are:

• People-driven
• Change Builders
• Knowledge Champions

We are looking for a full-time Program Coordinator to join our team in Madrid.

Responsibilities

Your role as Program Coordinator will involve:

• Interaction with Participants:
• Meet with corporate participants to resolve issues, offer advice, and support with empathy, sensitivity, and a professional customer-oriented approach.
• Co-manage relationships with class representatives alongside team members.
• Support participants facing academic or program-related challenges.
• Manage communications with participants, including regular updates, presentations, and information sessions.
• Use feedback to improve participant experience.
• Assist participants and faculty before, during, and after programs.

Interaction with Professors and Departments:

• Liaise with professors to plan sessions and trips.
• Coordinate with professors to address participant requests, support program management, and ensure timely submission of grades and syllabi.
• Collaborate with other departments to enhance participant experience.

Internal Development:

• Learn internal processes, platforms, and tools to deliver quality programs.
• Coordinate with Program Managers to ensure smooth program delivery.
• Lead initiatives to improve internal processes and materials.
• Handle administrative and logistical duties for program success.

Qualifications

To succeed in this role, you should have:

• Bachelor's degree required; master's degree a plus.
• Fluency in English and Spanish; Arabic is a plus.
• Cultural awareness for coordinating with diverse stakeholders.
• Strong project management skills.
• Attention to detail and organizational skills.
• Excellent customer management, communication skills, ability to work under pressure, and high accountability.

Company Industry

• Education
• Training
• Teaching

Department / Functional Area

• Administration

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