Professional Services Engineer

Hyperproof; Saudi Arabia; On-site; SAR 120,000 - 160,000; Full time

Job summary

A cybersecurity firm in Saudi Arabia seeks a Professional Services Engineer to enhance customer deployments of their solutions. The ideal candidate will have over 8 years of IT experience, strong consultative skills, and knowledge in network hardware configuration. This position offers a dynamic environment with opportunities for professional growth and a competitive compensation package.

Benefits

Competitive total compensation

Professional growth opportunities

Diverse and inclusive culture

Qualifications

• 8+ years of experience in an IT related field.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of experience with Windows and Unix systems (Linux).
• Experience with enterprise security software products.
• ForeScout Certified Administrator (FSCA) & ForeScout Certified Engineer (FSCE) required.

Responsibilities

• Drive the adoption and maturation of customer deployments.
• Consult with customers on success criteria and challenges.
• Administer customer enterprise deployment of Forescout.
• Manage equipment installation and configuration.

Skills

IT experience

Consultative experience

Network hardware configuration

Windows operating systems

Linux systems

Enterprise security software

Software deployment

Documentation skills

Communication skills

Interpersonal skills

Education

Bachelor's Degree in Computer Science

Tools

Various network management systems

Job description

What We Do – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

A Forescout Professional Services Engineer (PSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The post sales engineer must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion.

What You Will Do

• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create polices in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades
• Manage of the ForeScout solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

• 8+ years of experience in an IT related field
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
• Expertise deploying large scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Design and architecture experience a plus.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and demonstrated experience working in demanding and challenging environments.
• US technical support experience a plus.
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience
• ForeScout Certified Administrator (FSCA) & ForeScout Certified Engineer (FSCE) required.

What Forescout Offers You

Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout.

More About Forescout

The Forescout 4D Platform provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective.

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.