Production Support Engineer (Investment Banking)

Leuwint Technologies Pvt Ltd; Riyadh; On-site; SAR 90,000 - 140,000; Full time

Job summary

Une entreprise dynamique recherche un Ingénieur de Support de Production pour offrir un soutien technique aux applications critiques dans le domaine de la banque d'investissement. Le candidat idéal aura 4 à 8 ans d'expérience et une solide maîtrise des environnements Linux/Unix ainsi que des plateformes cloud. Le rôle exige des compétences en dépannage, en automatisation et une attention particulière à la conformité et à la sécurité.

Qualifications

• 4-8 ans d'expérience en support de production avec au moins 2 ans dans la banque d'investissement.
• Expérience avec les services cloud (AWS, Azure, GCP).
• Compétence en langages de script comme Shell, Python ou Perl.

Responsibilities

• Fournir un support de production de niveau 2/3 pour les applications dans le secteur bancaire.
• Surveiller et résoudre les problèmes de production rapidement.
• Participer aux rotations d'astreinte et supports des mises à jour hors heures.

Skills

Linux/Unix

Cloud Services

Troubleshooting

Analytical Skills

Communication Skills

Tools

Splunk

AppDynamics

ServiceNow

Jira

Nagios

Prometheus

Job description

We are looking for an experienced Production Support Engineer with a background in Investment Banking and 4 to 8 years of hands-on support experience. The ideal candidate should possess strong knowledge of Linux-based systems, cloud platforms, and be adept at supporting complex, high-performance trading and banking applications. This role involves supporting critical systems in a fast-paced, highly regulated financial environment, with a focus on stability, performance, and continuous improvement.

• Provide Level 2/3 production support for applications in the Investment Banking domain, including trading, risk, and settlement systems.
• Monitor and troubleshoot production issues, ensuring timely resolution and minimal impact to business operations.
• Conduct root cause analysis (RCA) and implement long-term fixes for recurring incidents.
• Manage and support application environments hosted on Linux servers and cloud platforms (AWS, Azure, or GCP).
• Work closely with development, infrastructure, and business teams to ensure seamless application performance and uptime.
• Maintain and improve monitoring, alerting, and incident management processes.
• Participate in on-call rotations and support releases and upgrades during off-hours when necessary.
• Contribute to automation and scripting efforts to improve efficiency and reduce manual work.
• Ensure adherence to compliance and security standards typical in investment banking environments.

Desired Candidate Profile

• 4-8 years of production support experience with at least 2+ years in Investment Banking or Capital Markets.
• Strong knowledge of Linux/Unix environments and troubleshooting techniques.
• Experience working with cloud services (AWS, Azure, or GCP), including deployment and monitoring.
• Familiarity with electronic trading platforms, order management systems (OMS), or risk management systems is highly desirable.
• Hands-on experience with monitoring tools (e.g., Splunk, AppDynamics, Nagios, Prometheus).
• Proficiency in scripting languages like Shell, Python, or Perl.
• Experience with incident management tools like ServiceNow, Jira, or Remedy.
• Understanding of ITIL processes, SLAs, and change management in a production environment.
• Strong analytical, communication, and stakeholder management skills.

Employment Type

Full Time

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• Investment Banking
• AWS
• AppDynamics
• Shell

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