Production Support Engineer

E-Jawdah -; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Riyadh is looking for a skilled professional for on-site web application production support. The role requires strong knowledge in database systems and web technologies, with a minimum of 3 years of relevant experience. The successful candidate will inspect system performance, handle issues promptly, and collaborate with development teams to ensure client solutions function effectively. This position demands hands-on involvement in monitoring and supporting application stability.

Qualifications

• 3+ years of experience in web application production support or related role.
• Working knowledge of database systems, strong web technologies understanding.
• Experience with ticketing and incident management systems.

Responsibilities

• Inspect audit logs and monitor system performance.
• Analyze issues to fix all impacted cases.
• Collaborate with development teams for hotfixes.

Skills

Database systems knowledge

Web technologies understanding

Log inspection

Ticketing and incident management experience

Office software knowledge

Job description

Job Description

1. Aware of system requirements and interfaces, and well-informed about the service provided to the end-user.
2. Having a complete knowledge of the system's features, infrastructure and components.
3. Regularly inspecting audit logs and monitoring system performance.
4. Check and solve assigned tickets as Level 3.
5. Analyze the Issues/Cases to fix all impacted.
6. Collaborate with development teams to deploy hotfixes and patches.
7. Figure out the Root cause of the cases to aid Dev teams.
8. Support with proper action for the below cases Classification:
   1. Handle the System availability/stability issues.
   2. Report any integration issue for the Service Provider with Logs.
   3. Executing database queries to resolve data issues.
9. Logging and maintaining records of all issues/Cases.
10. Preparing necessary reports for management and service providers.
11. Ensuring that solutions provided to the client are functioning properly.

Job Requirements

1. Working knowledge of database systems (e.g., SQL Server)
2. Strong understanding of web technologies (HTTP/S, REST APIs, HTML, JSON, etc.).
3. Logs inspecting (Elastic Search is extra)
4. 3+ years of experience in web application production support or related role.
5. Experience working with ticketing and incident management systems (CRM).
6. Office knowledge (Excel, PPT,…)
7. Event Driven (is extra

PROJECT FULLY BASED ON SITE KSA