Product Manager - Client Experience

Lean Technologies; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

An innovative firm is seeking a Product Manager for Client Experience to enhance user satisfaction through effective product management. This role involves overseeing the product lifecycle, collaborating with cross-functional teams, and utilizing data-driven insights to refine the Application Dashboard. The ideal candidate will blend a passion for UX with strong analytical skills, ensuring that products meet both user needs and regulatory requirements. Join a leading player in the Open Banking space, where your contributions will shape the future of financial technology and create seamless experiences for clients across the MENA region.

Qualifications

• Proven track record in delivering B2B software, preferably in finance.
• Strong understanding of APIs, SDKs, and microservices architecture.

Responsibilities

• Execute product lifecycles ensuring alignment with user needs and compliance.
• Define and manage the product roadmap for the Application Dashboard.

Skills

UX Design

Data Analysis

Problem-Solving

Communication

Market Research

Self-Starting Mindset

Education

Qualification in Design or Engineering

Tools

APIs

SDKs

Microservices Architecture

Job description

As a Product Manager for Client Experience, you will be laser-focused on ensuring that our clients have a delightful experience when working with Lean. Working across all phases of the client lifecycle from onboarding and integration to monitoring and product discovery, you will create, own, and validate your roadmap with customers and work cross-functionally with multiple teams at Lean to ensure that requirements meet the needs of our regulators and the market.

You will be responsible for ensuring our Application Dashboard enables a multitude of client personas to effectively perform their roles with Lean. This might be a developer looking to integrate Lean into their platform, or a CFO wanting to interrogate payment histories and generate reports. This role also deeply collaborates with all other teams at Lean, as you will be responsible for the frameworks that many of our other teams use to deliver their products to market, from SDKs to our Documentation.

The ideal candidate will have a passion for UX, design, and performance. Able to work confidently with quantitative data, setting up analytics pipelines and understanding how to analyze data while also having a passion for gathering insight and new opportunities through qualitative data. You will also have a strong affinity and understanding of what it means to operate with a third-party tool for business needs.

Who are we

Lean enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean's clients include the likes of Tabby, Nayifat, Tamam, Circlys, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.

Responsibilities

1. Execute end-to-end product lifecycles, ensuring products align with users' needs, compliance requirements, and company objectives.
2. Define, prioritize, and manage the product roadmap for our Application Dashboard and other tools and services that can accelerate adoption and enable revenue opportunities.
3. Work closely with the development team to translate requirements into clear, actionable user stories and features, ensuring technical feasibility and scalability.
4. Build and maintain cross-functional team cohesion, ensuring deadlines are met without sacrificing quality.
5. Own and take accountability for key business metrics and key results ensuring you’re delivering value against business goals.
6. Collaborate with legal and compliance teams to ensure adherence to relevant regulations.
7. Use data-driven insights to make informed decisions and drive continuous improvement.
8. Ability to develop a product vision and strategy.
9. Ability to think through and develop complex user journeys and understand their implications at a system level.
10. Ability to trade-off product requirements with timelines and priorities.
11. Strong analytical and problem-solving skills.
12. Excellent communication and collaboration skills.
13. Ability to manage cross-functional teams and stakeholders.
14. Self-starting mindset - when you see a problem, you want to fix it.
15. Experience conducting market research and analyzing data.
16. Ability to prioritize tasks and manage time effectively.

Desired Qualifications

1. A proven track record of delivering B2B software for third-party use - ideally in the financial domain.
2. Strong understanding of APIs, SDKs, microservices architecture.
3. Qualification in a design or engineering-related field.
4. Experience working in a regulated industry.

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!