Procurement Helpdesk Agent Coordinator

ASMO; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

An innovative joint venture is seeking a Procurement Helpdesk Agent to enhance supplier interactions and streamline procurement processes. This role is key in addressing inquiries and claims, ensuring a high level of customer satisfaction. The successful candidate will engage with suppliers, assist in claims processing, and contribute to operational efficiency. Join a forward-thinking company that aims to redefine the procurement landscape in Saudi Arabia and beyond. If you have a passion for logistics and customer service, this is an exciting opportunity to grow within a dynamic environment.

Qualifications

• Proficiency in oral and written English is essential.
• 0-2 years of experience in a similar role is preferred.

Responsibilities

• Respond to inquiries from suppliers and internal teams regarding procurement processes.
• Assist suppliers in initiating and processing claims.
• Collaborate with the Claims Management team for claim assessments.

Skills

Procurement Processes

Customer Service

Claim Management

Communication Skills

Problem Solving

Education

Higher Diploma

Bachelor's Degree

Job description

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL's logistics excellence and Saudi Aramco's extensive supply chain ecosystem, we aim to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO plans to be operational in 2025, providing reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our initial focus will be on Saudi Aramco and its affiliates, with a long-term goal to serve all industrial sectors within Saudi Arabia and expand across the MENA region.

Objective

The Procurement Helpdesk Agent's primary responsibility is to support suppliers and internal stakeholders by addressing procurement-related inquiries and claims. The role is vital in ensuring timely, accurate issue resolution and maintaining high customer satisfaction.

General Responsibilities

1. Respond to inquiries from suppliers and internal teams regarding procurement processes, procedures, and claims.
2. Assist suppliers in initiating and processing claims, providing guidance on submission, documentation, and procedures.
3. Serve as the first point of contact for suppliers seeking assistance, ensuring positive interactions.
4. Collaborate with the Claims Management team to assess claim validity according to guidelines.
5. Maintain communication with suppliers about the status of claims and inquiries.
6. Keep detailed records of interactions, claims, and inquiries.
7. Escalate complex issues to the Claims Management and Supplier Helpdesk Manager.
8. Assist in preparing monthly reports on claims and inquiries.
9. Recommend training and development for team members.
10. Identify opportunities for system and process improvements to enhance productivity and efficiency.
11. Implement department policies, processes, and procedures consistently.
12. Contribute to the preparation of accurate reports to meet departmental standards.

Qualifications

• Higher Diploma required; Bachelor's degree preferred.
• Proficiency in oral and written English.
• 0-2 years of experience in a similar role.

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