Procurement Helpdesk Agent Coordinator

ASMO; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative joint venture is seeking a Procurement Helpdesk Agent to support suppliers and internal stakeholders. This role is crucial for ensuring timely resolution of procurement inquiries and claims while maintaining high customer satisfaction. You will be the first point of contact for suppliers, guiding them through processes and collaborating with the Claims Management team. This position offers a unique opportunity to contribute to the efficiency and effectiveness of procurement operations in a dynamic environment, setting the stage for growth and excellence in supply chain services across various sectors.

Qualifications

• 0-2 years of experience in procurement or customer service.
• Proficiency in oral and written English is essential.

Responsibilities

• Respond to supplier inquiries regarding procurement processes.
• Collaborate with the Claims Management team on claims assessment.
• Maintain records of interactions and assist in management reports.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Higher Diploma

Bachelor's Degree

Job description

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The Procurement Helpdesk Agent’s primary responsibility is to provide support and assistance to suppliers and internal stakeholders in addressing procurement-related inquiries and claims. The role holder will play a vital role in ensuring timely and accurate resolution of issues while maintaining high levels of customer satisfaction.

General Responsibilities:

• Respond to inquiries and requests from suppliers and internal teams related to procurement processes, procedures, and claims.
• Assist suppliers in initiating and processing claims by providing guidance on claim submission, documentation, and required procedures.
• Serve as the first point of contact for suppliers seeking assistance, ensuring a positive and helpful interaction.
• Collaborate with the Claims Management team to assess the validity of claims, ensuring they adhere to established guidelines and procedures.
• Maintain regular communication with suppliers to provide updates on the status of claims and inquiries.
• Keep detailed records of all interactions, claims, and inquiries, ensuring accurate and organized documentation.
• Escalate complex or unresolved issues to the Claims Management and Supplier Helpdesk Manager for further assistance.
• Assist in the preparation of monthly management reports on claims, inquiries, and related metrics.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant Department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Higher Diploma is required.
• Bachelor’s degree is preferred.
• Demonstrated proficiency in oral and written English.
• 0-2 years’ experience in the same Field.