Principal Technical Consultant - ServiceNow Platform (Creator Workflows)

ServiceNow; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A global technology company in Riyadh seeks a Principal Technical Consultant to guide customers in maximizing their investments in ServiceNow. The role involves designing solutions, leading workshops on architecture, and mentoring team members. The ideal candidate will have consulting experience, excellent communication skills, and fluency in Arabic and English. This position supports flexible work arrangements.

Qualifications

• Experience integrating AI into workflows.
• Experience in enterprise consulting.
• Strong interpersonal skills and customer focus.

Responsibilities

• Collaborate with customers to maximize ServiceNow investment.
• Lead customer workshops on architecture and design.
• Mentor team members and contribute to best practices.

Skills

AI integration

Consulting experience

Enterprise architecture

Communication skills

Customer-centric attitude

Fluency in Arabic and English

Tools

JavaScript

HTML

REST

GraphQL

Linux

Job description

Job Description

The Team

The Expert Services Team, part of the Customer Excellence Group (CEG) at ServiceNow, collaborates with customers to help them achieve their business outcomes by providing implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their ServiceNow investment.

Within Expert Services, we have product-specific expert practices. One of these practices is the ServiceNow Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.

The Role

As a Principal Technical Consultant within the Platform team, you will act as an architect and trusted advisor to the customer on product-agnostic core ServiceNow functionality. Your responsibilities include designing and configuring complex solutions and architectures using best practices to ensure customer success, adding value, and increasing productivity.

What you get to do in this role :

• Collaborate with customers to maximize their ServiceNow investment
• Serve as the primary technical liaison for projects, representing the development team and ensuring high-quality solutions
• Lead customer workshops on architecture (Cloud and On-Prem), design, and integrations
• Define and architect detailed technical solutions aligned with business needs and technological environments
• Assist customers in defining their business and technical requirements following Agile methodologies and mapping them to product capabilities
• Design innovative implementation solutions using technical best practices for manageability, performance, upgradability, user experience, and security
• Perform hands-on development on the ServiceNow platform leveraging technologies like Flow Designer, REST, JavaScript, HTML, CSS, SSO, Domain Separation, Mid-servers, and more
• Act as an escalation point for technical issues, driving resolution of critical challenges
• Contribute to the continuous improvement of best practices
• Mentor other team members within ServiceNow and the partner ecosystem
• Partner with pre-sales to scope complex service engagements involving ServiceNow products and integrations, focusing on security, infrastructure, and architecture
• Contribute thought leadership through webinars, white papers, and community engagement, especially in the Low Code space
• Engage with ServiceNow product teams to provide feedback on new features and best practices
• Work and travel within MEA based on project demands

Qualifications

To succeed in this role, you should have:

• Experience integrating AI into workflows, decision-making, or problem-solving, including using AI tools, automating workflows, or analyzing AI-driven insights
• Consulting experience within enterprise organizations, with the ability to influence and advise on enterprise architecture
• Experience in defining and deploying future-state workflows, considering people, processes, and technology
• Understanding of on-premise self-hosted environments and architecture
• Willingness to grow technical expertise in SaaS and on-premise technologies like XML, HTML, Angular, JavaScript, relational databases, LDAP, SAML/SSO, REST, SOAP, GraphQL, WebServices, Linux, and database servers
• Interest in growing knowledge of ServiceNow NowAssist products
• Excellent communication and presentation skills
• Experience advising on product strategies aligned with business priorities
• Strong interpersonal skills, customer-centric attitude, and experience working with diverse teams
• Fluency in Arabic and English is essential

Additional Information

Work Personas

We support flexible work arrangements depending on job nature. Learn more about work personas here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected categories.

Accommodations

If you require accommodations during the application process, contact [e-mail].

Export Control Regulations

Employment may be contingent on obtaining necessary export licenses for positions requiring access to controlled technology.

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