Principal Enablement Specialist

Aspen Technology; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading technology provider seeks a Principal Customer Enablement Specialist to enhance operational excellence for key clients in the Middle East. The successful candidate will engage in software engineering support, customizing proprietary software, and driving project efficiency. This role promises a significant impact on customer success and regional growth.

Qualifications

• 8+ years of relevant experience in system or software engineering.
• Understanding of High Performance Computing for Seismic Processing.
• Experience with AspenTech SP&I tools preferred.

Responsibilities

• Provide customer service that drives user engagement and resolves issues.
• Develop applications using AspenTech SDK.
• Manage configurations and installations for Docker and Kubernetes.

Skills

C++ programming

Customer service

Problem-solving

Communication

Education

Bachelor's or Master’s degree in System or Software Engineering

Tools

Docker

Kubernetes

Job description

The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, desire, and ambition to keep pushing the envelope, overcoming hurdles, and challenging the status quo to find better ways. You will experience these qualities of passion, pride, and aspiration through our career development programs, community service projects, and social events that foster fun and relationship building across our global community.

The Role

Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will provide full-time, on-site software engineering support to one of AspenTech’s largest and most strategic customers in the Middle East.

This critical role aims to drive the customer’s operational excellence by optimizing workflows and enhancing project efficiency through tailored customization of AspenTech’s proprietary software for Seismic Processing & Imaging (SP&I). As a trusted advisor, you will collaborate closely with the customer to identify their unique challenges and deliver innovative solutions that ensure long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on both our customer’s success and AspenTech’s growth in the region.

Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Assist with troubleshooting complex technical and engineering problems reported by the customer using AspenTech’s proprietary software.
• Responsible for escalating customer issues and driving resolution cross-functionally within AspenTech.
• Adhere to contractual obligations and communicate potential gaps to management.
• Provide timely reporting on KPIs for operations, financial, and corporate requirements.
• Collaborate with other AspenTech functions to develop and maintain business opportunities.
• Develop strong relationships with customers to understand their business needs and challenges.
• Collaborate with R&D and Product Management on error reporting, software patch installation, and testing.
• Develop applications and modules using AspenTech SDK to extend or add functionalities to existing software.
• Work with R&D and customers to customize AspenTech SP&I applications for efficient operation within the customer’s ecosystem.
• Set up auto-test environments in collaboration with R&D and customers.
• Support Docker installations and configurations for SP&I utilities.
• Assist with Kubernetes setup for SP&I utilities.
• Add UGE queuing support to SP&I utilities in collaboration with R&D and customers.

What You'll Need

• Bachelor's or Master’s degree in System or Software Engineering.
• Minimum of 8+ years of relevant experience in system or software engineering; university experience may count.
• Experience with C++ programming language.
• Knowledge of Docker and Kubernetes technologies is a plus.
• Understanding of High Performance Computing requirements for Seismic Processing and Imaging applications is a plus.
• Previous experience with AspenTech Seismic Processing and Imaging Suite (Aspen Echos, Aspen GeoDepth) or similar tools is a plus.
• Strong written and verbal communication skills for presenting complex information clearly.
• A customer-first mindset with the ability to identify value-creating opportunities.
• Proactive problem-solving skills with an innovative approach to resolving technical and organizational challenges.
• Ability to manage multiple responsibilities and prioritize effectively.