Polyclinic Receptionist

Al Borg Diagnostics; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Receptionist to be the first point of contact for patients and visitors. This role is vital in ensuring a welcoming reception experience, managing patient check-ins, and scheduling appointments. The ideal candidate will possess strong communication skills and a customer service orientation, ensuring that patients receive the highest level of care and attention. Join a dynamic team in a fast-paced environment where your contributions will directly impact patient satisfaction and clinic operations. If you thrive in a busy setting and are passionate about healthcare, this opportunity is perfect for you.

Qualifications

• 1-2 years experience as a receptionist or in customer service in healthcare.
• Proficiency in office software and patient management systems.

Responsibilities

• Greet patients and manage check-ins efficiently.
• Schedule appointments and handle patient inquiries.

Skills

Customer Service Orientation

Effective Communication

Multitasking

Attention to Detail

Organizational Skills

Education

Relevant Educational Degree

Qualifications in Healthcare Administration

Tools

Patient Management Systems

Office Software

Electronic Health Records (EHR)

Job description

Job Purpose

The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations.

Key Responsibilities

• Patient Reception and Check-In:
• Greet patients and visitors in a courteous and professional manner
• Verify patient information and complete check-in procedures
• Inform patients of waiting times and provide necessary information
• Appointment Scheduling:
• Schedule and confirm patient appointments
• Manage the appointment calendar to optimize the utilization of clinical services
• Notify patients of any changes to their scheduled appointments
• Patient Inquiries and Communication:
• Handle incoming calls and respond to patient inquiries
• Provide information about services, policies, and procedures
• Direct patients and visitors to the appropriate departments or personnel
• Record Management:
• Maintain accurate and up-to-date patient records
• Process patient registration forms and update information as needed
• Ensure confidentiality and security of patient information
• Billing and Payments:
• Collect payments for services rendered and issue receipts
• Assist patients with billing inquiries and insurance claims
• Maintain accurate records of financial transactions
• Administrative Support:
• Assist with administrative tasks such as filing, e-mails and communications, and photocopying
• Support the Admin Manager and other staff with special projects and tasks
• Maintain a clean and organized reception area
• Quality and Compliance:
• Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection
• Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services
• Ensure compliance with health and safety protocols in the reception and waiting areas
  
  
  

Professional Development:

• Stay updated on administrative best practices and clinic procedures
• Participate in any required training programs and professional development activities
  
  
  

Qualifications

• Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus
• Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic
• Strong communication and interpersonal skills
• Proficiency in using office software and patient management systems
• Excellent organizational skills and attention to detail
• Ability to handle multiple tasks and work under pressure
• Experience with scheduling systems, patient management software, or electronic health records (EHR)
• Experience with the health insurance processes, roles and regulations
  
  
  

Key Competencies:

• Customer Service Orientation
• Effective Communication
• Multitasking and Time Management
• Attention to Detail
• Professionalism
• Empathy and Compassion
  
  
  

Working Conditions

• Environment:
• Work is performed in a clinic or healthcare setting, primarily at the reception desk
• Hours:
• Full-time position with varying shifts, including weekends and holidays when needed