Polyclinic Receptionist

The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations.

Key Responsibilities

1. Patient Reception and Check-In:
   Greet patients and visitors in a courteous and professional manner.
   Verify patient information and complete check-in procedures.
   Inform patients of waiting times and provide necessary information.
2. Appointment Scheduling:
   Schedule and confirm patient appointments.
   Manage the appointment calendar to optimize the utilization of clinical services.
   Notify patients of any changes to their scheduled appointments.
3. Patient Inquiries and Communication:
   Handle incoming calls and respond to patient inquiries.
   Provide information about services, policies, and procedures.
   Direct patients and visitors to the appropriate departments or personnel.
4. Record Management:
   Maintain accurate and up-to-date patient records.
   Process patient registration forms and update information as needed.
   Ensure confidentiality and security of patient information.
5. Billing and Payments:
   Collect payments for services rendered and issue receipts.
   Assist patients with billing inquiries and insurance claims.
   Maintain accurate records of financial transactions.
6. Administrative Support:
   Assist with administrative tasks such as filing, e-mails and communications, and photocopying.
   Support the Admin Manager and other staff with special projects and tasks.
   Maintain a clean and organized reception area.
7. Quality and Compliance:
   Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.
   Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.
   Ensure compliance with health and safety protocols in the reception and waiting areas.
8. Professional Development:
   Stay updated on administrative best practices and clinic procedures.
   Participate in any required training programs and professional development activities.

Qualifications

• Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus.
• Minimal 1 to 2 years of experience as a receptionist or in a customer service role, in a healthcare polyclinic.
• Strong communication and interpersonal skills.
• Proficiency in using office software and patient management systems.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Experience with scheduling systems, patient management software, or electronic health records (EHR).
• Experience with health insurance processes, roles, and regulations.
• Customer Service Orientation
• Effective Communication
• Multitasking and Time Management
• Attention to Detail
• Professionalism
• Empathy and Compassion

Working Conditions

• Work is performed in a clinic or healthcare setting, primarily at the reception desk.
• Full-time position with varying shifts, including weekends and holidays when needed.