Performance Management Lead

Safari Group; Eastern Province; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Performance Management Lead to oversee the performance management system for a key project at a major airport. This role is crucial in ensuring that service delivery meets the agreed-upon standards and involves developing KPIs, analyzing performance data, and collaborating with various stakeholders. The ideal candidate will have a strong background in performance management, excellent analytical skills, and the ability to communicate effectively with diverse teams. Join this dynamic environment and contribute to the continuous improvement of service delivery in the aviation sector.

Qualifications

• 5+ years of experience in performance management, preferably in facilities management.
• Strong analytical skills to identify root causes of performance issues.

Responsibilities

• Develop and implement a performance management system aligned with contract requirements.
• Monitor adherence to SLAs and KPIs, addressing non-compliance issues.

Skills

Performance Management

KPI Development

Data Analysis

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Tools

Microsoft Office Suite

Data Analysis Tools

Job description

JOB PURPOSE

The Performance Management Lead is responsible for overseeing all aspects of the performance management system for the facility management project at the Kingdom's Airport Authority (KAIA) Aerodrome. This role will ensure your team meets the agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as outlined in the contract with the Client (Contracting Authority). Additionally, the role will manage any penalties incurred due to non-compliance.

DUTIES & RESPONSIBILITES

•Performance Measurement and Reporting

oDevelop and implement a comprehensive performance management system aligned with the contract's requirements.

oDesign and maintain KPIs and SLAs to measure the effectiveness of your team's service delivery across various areas.

oCollect, analyze, and interpret performance data from various sources (self-reported, audits, field studies).

oGenerate monthly reports summarizing performance against targets, identifying trends, and highlighting areas for improvement.

oPrepare for and participate in performance review meetings with the Client (Contracting Authority), presenting data, evidence, and justification.

•Compliance Management

oMonitor adherence to SLAs and KPIs, identifying instances of non-compliance.

oInvestigate reasons for non-compliance and develop root cause analyses.

oRecommend and implement corrective actions to address performance issues and prevent recurrence.

oManage the application of penalties as per the contract in case of non-compliance.

•Continuous Improvement

oAnalyze performance data to identify opportunities for improvement in your team's service delivery.

oLead the development and implementation of Service Improvement Plans (SIPs) with a focus on achieving "Good performance" in future periods.

oWork collaboratively with other departments to ensure optimal resource allocation for achieving performance targets.

oRecommend revisions to KPIs/SLAs based on performance data and changing business needs, negotiating with the Client (Contracting Authority).

•Data Management and Reporting

oEnsure accurate and timely data collection for performance measurement.

oDevelop and maintain robust data management systems for performance information.

oGenerate reports tailored for different audiences (internal teams, Client [Contracting Authority]), ensuring clarity and ease of understanding.

•Collaboration and Communication

oMaintain open communication with your team to ensure aligned efforts towards achieving performance targets.

oLiaise effectively with the Client (Contracting Authority), addressing concerns and providing updates on performance metrics.

Skills

QUALIFICATIONS & CERTIFICATIONS

•Bachelor’s degree in business administration, Engineering, or a related field (preferred).

•Minimum 5 years of experience in performance management, preferably within the facilities management or aviation industry.

•Demonstrated knowledge and experience with developing, implementing, and managing KPIs and SLAs.

•Strong analytical and problem-solving skills with the ability to identify root causes of performance issues.

•Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.

•Proficient in Microsoft Office Suite and data analysis tools (preferred).

EXPERIENCE

•Experience working in a performance-driven environment with clearly defined targets.

•Experience in preparing and delivering comprehensive performance reports.

•Experience in developing and implementing corrective action plans.

•Experience in managing and analyzing large datasets.

•Experience working collaboratively in a team environment.