Performance and Reporting Engineer

Norconsult Telematics; Saudi Arabia; On-site; USD 60,000 - 100,000; Full time

Job summary

A leading company in telecommunications is seeking a Performance Manager to oversee end-to-end network and service performance. This role involves managing KPIs, developing performance dashboards, and ensuring compliance with SLAs. Candidates should have substantial experience in performance management within large mobile networks and possess strong analytical and communication skills. Join a dynamic, multi-cultural environment focused on delivering high-quality network services.

Qualifications

• Minimum 8 years in operator/vendor roles; 3+ years in performance management.
• Strong knowledge of 4G/5G mobile networks.
• Fluent in English with excellent communication skills.

Responsibilities

• Manage network monitoring and reporting for KPIs, SLAs.
• Develop and implement dashboards for performance metrics.
• Prepare and deliver performance reports regularly.

Skills

Network performance processes

SLA management

Data analysis

Communication

Organizational skills

Education

Bachelor's degree in computer science, Telecommunications, or Engineering

Tools

MS Tools (Word, Excel, PowerPoint, Vision)

Job description

Performance Management and reporting for end-to-end mobile network and services, including SLAs, KPIs, KQIs, and dashboards.

Job Description & Responsibilities:

• Manage network monitoring and reporting activities with respect to KPIs and SLAs for network services delivery to end clients.
• Collaborate with Network Operations teams to:
• Develop and implement dashboards and reporting for KPIs, KQIs, SLAs and NW incidents for all network domains (Access, Backhaul, Core, Transport), covering service and node levels, using the available tools.
• Implement initiatives for automation and efficiency of reporting and SLA management processes.
• Monitor and ensure effective fault handling, reporting & escalation via operational tools and processes.
• Categorize faults, manage exceptions and SLA compliance assessment.
• Highlight and investigate repeated Faults and major RC reports.
• Prepare and deliver network performance reports on a daily, weekly, and monthly basis.
• Manage radio network performance and coordinate special event readiness, including Hajj, Ramadan, Royal VIP seminars, and major sports events.
• Utilize Performance Management tools (e.g., UPM) for data analysis and performance reporting.
• Analyse RAN counters, understand KPI definitions, and troubleshoot KPI degradations.
• Coordinate with the relevant stakeholders to incorporate Customer Complaints as a key input to network performance analysis and reporting, and ensure prioritization of complaint investigation to resolve performance issues.
• Collaborate with the NOC function to gather performance metrics for Vendor managed services delivery across all network domains including Access, IPBB, 4G Core, and telco cloud.
• Manage the reporting of network performance and network operations activity on a Monthly basis.
• Monthly KPIs, Availability, and Utilization reports
• Managing Proactive actions.
• Managing customer Experience.
• Support the implementation of dashboards displaying network/service performance, availability and network incidents, and assist in the training of the users of reports and dashboards.

Qualifications & Experience:

• Bachelor s degree in computer science, Telecommunications, or Engineering.
• Minimum 8 years of documented professional experience either within an Operator or Vendor organization, with at least 3 years in performance management and reporting positions.
• Strong knowledge and understanding of end-to-end network performance processes and SLA management for large 4G/5G mobile networks.
• Excellent organizational and inter-personal skills, with experience of working in a multi-cultural and multi-national environment.
• Excellent communication skills and fluent in English.
• Proficient in MS Tools (Word, Excel, PowerPoint, Vision).

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