PBX Operator

Be among the first applicants.

SLS

Saudi Arabia

SAR 48,000 - 120,000

Be among the first applicants.

4 days ago

Job description

Responsible for ensuring that all guests receive a seamless and expedited experience.
Assists Front Desk and Accounting department in locating and verifying phone charges for guests.
Keeps updated contact information on employees in other departments.
Refer guests complaints to appropriate departments.
Knows the responsibilities of other departments to be able to determine the appropriate department to forward all calls.
Provide information and demonstrate knowledge of all hotel facilities and services.
Accept and deliver all messages promptly and accurately.
Provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
Ensure that the privacy of the guests and the confidentiality of the information is respected.
Ensures all guest concerns are addressed promptly, exceeding the guest's expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions.

Qualifications

+1 years experience in hospitality within hotels with a similar position.
Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.
Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
Excellent verbal and written communication skills. Fluent English. Additional languages will be highly valuable.
You make people feel good - your team, guests and colleagues alike. You make a positive impact.
You are an excellent relationship builder, confident in working with other teams and leaders; you re passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS s unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.