PB - Corallium - Supervisor - Visitor Experience Duty

Red Sea Global; Al Wajh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading tourism organization in Saudi Arabia is seeking a skilled Operations Supervisor to oversee visitor operations at Corallium. The role necessitates a Bachelor’s degree and 6 years of relevant experience, focusing on service excellence and guest satisfaction. Responsibilities include managing frontline teams, resolving guest issues, and ensuring operational efficiency. Join this innovative team dedicated to marine conservation and unforgettable guest experiences.

Qualifications

• 6 years of relevant experience required.

Responsibilities

• Oversee daily visitor operations during assigned shifts.
• Supervise frontline staff and assign operational tasks.
• Manage guest queuing, flow, and crowd control.
• Handle guest complaints and provide immediate resolution.
• Ensure cleanliness, signage, and facilities readiness.
• Liaise with security and HSE during emergencies.
• Support event coordination and service deployment.
• Ensure compliance with service protocols.
• Complete daily reports and incident summaries.
• Train and onboard new staff assigned to shift duty.

Skills

Shift supervision and front-line coordination

Customer service and complaint handling

Crowd management and visitor flow planning

Service standards and SOP enforcement

Real-time incident escalation and reporting

Team task delegation and mentoring

Awareness of accessibility and safety procedures

Use of visitor operations systems (POS, scheduling)

Education

Bachelor’s degree in Hospitality, Events, or a related field

Job description

Welcome to Corallium – A New Depth of Discovery Awaits

Corallium is a flagship experience under Red Sea Global (RSG), inspired by the wonders of the Red Sea. As a new attraction opening at Amaala’s Triple Bay, Corallium aims to offer transformative, world-class visitor journeys grounded in marine education, environmental regeneration, and immersive storytelling. It operates with the ambition of becoming a global benchmark in ocean experience and stewardship, aligned with RSG’s vision of responsible tourism, sustainability, and regeneration.

Every role at Corallium contributes directly to this mission — from planning and development to day-to-day guest delivery — as part of a team committed to excellence, innovation, and impact.

At Corallium, we are not only creating a one-of-a-kind marine destination — we are building a culture grounded in purpose. Whether you are a scientist, storyteller, technician, or guest experience expert, your role here will shape a legacy of ocean stewardship for generations to come.

Join our pioneering team and help bring the Red Sea’s wonders to life.

Ready to explore a role that inspires and impacts? Apply now and join us at the heart of the Red Sea.

Job Purpose:

• Oversee daily visitor operations during assigned shifts to ensure service excellence, safety, and efficiency in guest handling.
• Act as the first point of escalation for frontline teams and manage real-time service delivery.

Job Responsibilities:

• Monitor guest services and ensure smooth shift operations.
• Supervise frontline staff and assign operational tasks.
• Manage guest queuing, flow, and crowd control at key locations.
• Handle guest complaints and provide immediate resolution.
• Ensure cleanliness, signage, and facilities readiness.
• Liaise with security and HSE during emergencies or incidents.
• Support event coordination and service deployment.
• Ensure compliance with service protocols and accessibility measures.
• Complete daily reports and incident summaries.
• Train and onboard new staff assigned to shift duty.

Job Requirements:

• Bachelor’s degree in Hospitality, Events, or a related field
• 6 years to relevant experience.

Technical Competencies

• Shift supervision and front-line coordination - Advanced
• Customer service and complaint handling - Advanced
• Crowd management and visitor flow planning - Advanced
• Service standards and SOP enforcement - Advanced
• Real-time incident escalation and reporting - Advanced
• Team task delegation and mentoring - Advanced
• Awareness of accessibility and safety procedures - Advanced
• Use of visitor operations systems (POS, scheduling) - Advanced

Disclaimer:

• This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required. This document does not represent an employment contract.