PB - Corallium - Supervisor - Visitor Experience and Ticketing

Red Sea Global; Al Wajh; On-site; SAR 75,000 - 95,000; Full time

Job summary

A leading marine attraction in Al Wajh is seeking a dedicated Ticketing Operations Manager to lead ticketing and access functions. The ideal candidate will ensure efficient delivery of service and contribute to the development of a unique visitor experience. Essential qualifications include a Bachelor's degree and 6 years of relevant experience. Join the pioneering team committed to sustainability and excellence in guest service.

Qualifications

• 6 years of relevant experience.

Responsibilities

• Lead ticketing and access functions for guest-friendly service delivery.
• Collaborate with departments to design ticketing systems.
• Supervise operations and ensure guest satisfaction.
• Train ticketing staff and manage schedules.
• Monitor ticket sales and prepare reports.
• Handle escalated guest service issues.

Skills

Ticketing operations and system usage

Point-of-sale and transaction handling

Customer service and inquiry resolution

Cash handling and reconciliation procedures

Team supervision and shift coverage planning

Queue control and guest access flow

Promotion and voucher management coordination

Issue resolution for technical entry problems

Education

Bachelor’s degree in Hospitality, Business or a related field

Job description

Welcome to Corallium – A New Depth of Discovery Awaits

Corallium is a flagship experience under Red Sea Global (RSG), inspired by the wonders of the Red Sea. As a new attraction opening at Amaala’s Triple Bay, Corallium aims to offer transformative, world-class visitor journeys grounded in marine education, environmental regeneration, and immersive storytelling. It operates with the ambition of becoming a global benchmark in ocean experience and stewardship, aligned with RSG’s vision of responsible tourism, sustainability, and regeneration.

Every role at Corallium contributes directly to this mission — from planning and development to day-to-day guest delivery — as part of a team committed to excellence, innovation, and impact.

At Corallium, we are not only creating a one-of-a-kind marine destination — we are building a culture grounded in purpose. Whether you are a scientist, storyteller, technician, or guest experience expert, your role here will shape a legacy of ocean stewardship for generations to come.

Join our pioneering team and help bring the Red Sea’s wonders to life.

Ready to explore a role that inspires and impacts? Apply now and join us at the heart of the Red Sea.

Job Purpose

• Lead the development and daily operations of Corallium’s ticketing and access functions to ensure accurate, guest-friendly, and efficient service delivery. In the pre-opening phase, this role contributes to designing systems, policies, and procedures in collaboration with cross-functional teams. Post-opening, it oversees ticketing teams, manages sales processes across all access points, and ensures integration of activities — including those offered by external vendors — into the full seamless guest journey.

Job Responsibilities

• Collaborate with internal departments during the pre-opening phase to design and implement Corallium’s ticketing systems, policies, and procedures.
• Supervise day-to-day ticketing and access operations across all locations post-opening, ensuring accuracy, service consistency, and guest satisfaction.
• Coordinate with IT and Visitor Experience teams to ensure ticketing and POS systems are fully tested, functional, and aligned with operational requirements.
• Train and supervise ticketing staff, ensuring strong understanding of systems, guest service standards, pricing rules, and refund protocols.
• Oversee daily staff scheduling and deployment to ensure sufficient coverage during peak periods and events.
• Monitor ticket and activity sales, ensure revenue accuracy, and prepare daily sales and reconciliation reports.
• Ensure implementation of pricing, promotions, bundled products, and access rules in coordination with Marketing and Commercial teams.
• Manage inventory and distribution of access media (wristbands, tickets, QR codes, etc.), ensuring stock availability and accurate tracking.
• Support guest queue and flow management in collaboration with Visitor Experience, Facilities, and Security teams.
• Handle escalated guest service issues at ticket counters and entry points, including scanning problems, refunds, or access disputes.
• Coordinate the sale of additional guest activities, including external wet activity operators, ensuring accurate integration with ticketing systems and guest entitlements.
• Collaborate with commercial and marketing teams to support upselling strategies and activity-based promotions.
• Ensure compliance with revenue protection procedures, audit standards, and data privacy requirements.
• Provide feedback and suggest improvements to ticketing and access processes to continually enhance the guest journey and operational efficiency.

Job Requirements:

• Bachelor’s degree in Hospitality, Business or a related field
• 6 years to relevant experience.

Technical Competencies:

• Ticketing operations and system usage - Advanced
• Point-of-sale and transaction handling - Advanced
• Customer service and inquiry resolution - Advanced
• Cash handling and reconciliation procedures - Advanced
• Team supervision and shift coverage planning - Advanced
• Queue control and guest access flow - Advanced
• Promotion and voucher management coordination - Advanced
• Issue resolution for technical entry problems - Advanced

Disclaimer:

• This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required. This document does not represent an employment contract.