Payments Operations Officer- Chargeback and settlement

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Job Summary

Are you a recent graduate with a passion for problem-solving, numbers, and technology? We're looking for a Dispute & Chargeback Analyst to join our growing team. This entry-level role is ideal for fresh graduates eager to build a strong foundation in the payments and banking industry. You'll play a key role in managing payment disputes, resolving transaction issues, and supporting accurate financial reporting — all while working closely with internal teams like Finance and Customer Service.

Key Responsibilities

1. Reconcile Transactions & Resolve Discrepancies: Review and verify transactions at the customer and payment scheme level, and resolve any issues in coordination with the Finance team.
2. Manage Chargeback Process End-to-End: Handle customer claims, initiate disputes, monitor responses from relevant parties, and ensure proper documentation and case updates.
3. Coordinate Supporting Documents: Collaborate with Customer Service to collect, organize, and validate all required documents for dispute cases.
4. Generate & Maintain Accurate Reports: Prepare both internal and external reports related to disputes and chargebacks, ensuring data accuracy and integrity at all times.

Qualifications

We encourage applications from recent graduates with academic backgrounds in the following fields:

1. Finance, Banking, or Accounting – A solid understanding of financial systems and processes.
2. Data Science, Analytics, or Statistics – Strong skills in data analysis, pattern recognition, and problem-solving.
3. Computer Science or Information Technology – Knowledge of technical systems, databases, and software development.

Core Competencies

What We’re Looking For

1. Strong Analytical & Problem-Solving Skills: Ability to analyze complex data, identify issues, and come up with effective solutions.
2. Excellent Attention to Detail: Keen eye for accuracy, ensuring every aspect of transactions, reports, and disputes is correctly handled.
3. Basic Knowledge of Payment Systems or Banking Regulations (A Plus): Familiarity with payment processing, banking systems, and relevant regulations is helpful, though not required.
4. Good Understanding of Computer Systems & Digital Tools: Comfort with technology, databases, and software tools to streamline tasks and improve efficiency.

What We Offer You

We believe you will love working at HALA!

1. We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
2. We offer highly competitive compensation packages, including the potential for shares.
3. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
4. Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
5. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
6. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now