Payment Getaways Operations Manager

Salla E-Commerce Platform; Makkah Al Mukarramah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Payment Gateways Operations Manager to oversee the payment processing ecosystem. This role involves leading a team of specialists to ensure seamless transactions, collaborating with cross-functional teams to optimize workflows, and implementing best practices for compliance and fraud prevention. The ideal candidate will possess strong analytical and project management skills, with a proven track record in the e-commerce or financial services sector. Join a forward-thinking company where your expertise will drive innovation and enhance user experiences in the payment landscape.

Qualifications

• 5+ years of experience in Payment Gateways Operations management.
• Strong understanding of payment processing and fraud prevention.

Responsibilities

• Manage a team of payment specialists for transaction processing.
• Analyze data to enhance efficiency and customer experience.

Skills

Payment Processing Workflows

Data Analysis

Project Management

Team Leadership

Problem-Solving

Stakeholder Management

Financial Modeling

Education

Bachelor's in Computer Science

Bachelor's in Finance

Job description

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

• Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
• Develop and implement operational policies, procedures, and controls to ensure compliance
• Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
• Serve as the primary point of contact for merchants and providers to resolve payment-related issues
• Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
• Identify automation and integration opportunities to streamline operations
• Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
• Contribute to the development and enhancement of payment-related platform features
• Provide subject matter expertise and recommendations to cross-functional teams
• Stay updated on industry trends, technologies, and regulations, and implement necessary changes
• Partner with Product Managers to drive innovation and improve user experience
• Manage and develop the team to operate 24x7x365 financial support and payment processes
• Support launches of new payment options and partner onboarding
  
  
  

Requirements

• Bachelor's degree in Computer science, Finance, or a related field
• 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services
• Strong understanding of payment processing workflows, gateways, and integrations
• Familiarity with industry regulations, security standards, and fraud prevention strategies
• Proficient in data analysis, reporting, and process optimization
• Excellent project management, problem-solving, and decision-making skills
• Proven ability to lead and motivate a team of payment specialists
• Effective communication and stakeholder management skills
• Experience with reconciliation, dispute resolution, and chargeback management
• Strong quantitative and analytical skills, with proficiency in financial modeling and databases
• Ability to understand business operations and their impact on the finance team
• Vital research, critical thinking, and problem-solving skills
• Experience with B2C technology, fintech, and/or payment services is advantageous