Patient Services Coordinator

Dr. Sulaiman Al Habib Medical Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Patient Registration Specialist to enhance patient experiences from arrival to departure. This role involves accurately registering patient information in both English and Arabic, ensuring confidentiality, and providing exceptional customer service. You will be responsible for generating invoices, managing appointments, and enriching patient interactions with compassion and respect. Join a team committed to delivering quality care and making a positive impact on patient journeys in a dynamic healthcare environment.

Qualifications

• Mindful of patient confidentiality and data accuracy.
• Experience in customer service and patient registration.

Responsibilities

• Register patient information accurately in the system.
• Generate invoices and manage cash submissions.
• Ensure patient identity verification and assist inquiries.

Skills

Patient Registration

Data Collection

Customer Service

Confidentiality

Education

High School Diploma

College Graduate

Tools

Patient Health Record System - VIDA

Job description

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices.
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on a daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointments and give routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect, and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills, and abilities.

Job Purpose / Objective

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Education/ Professional Qualification
High School; preferably Diploma holder or College Graduate.

Experience
At least one (1) year of experience in the same field.

Professional Licensing / Certification / Training
Relevant Certificates.