PATIENT RELATIONS SPECIALIST.

Johns Hopkins Aramco Healthcare; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A healthcare organization in Saudi Arabia is looking for a Patient Relations Specialist to enhance patient satisfaction and manage complaints. The ideal candidate will have a Master’s degree in Healthcare administration, 10 years of experience in the healthcare field, and proficiency in both English and Arabic. This role involves collaboration with senior management and oversight of patient relations programs.

Qualifications

• Master’s degree in Healthcare administration or related field.
• Medical terminology training is required.
• PX certificate is required.
• Minimum 10 years’ experience in Patient experience, healthcare field, or related field.
• English: Fully Proficient; Arabic: Fully Proficient.

Responsibilities

• Collaborate with senior management to align Patient Relations strategies with organizational goals.
• Handle complaints received from executive management and provide feedback to management.
• Work in collaboration with directors of other departments for patient process safety.

Skills

Integrity

Accountability

Cybersecurity

Person-Centered Care

Education

Master’s degree in Healthcare administration or related field

Job description

Job Description Summary

The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced-level professional services to enhance patient satisfaction and uphold the organization’s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.

Strategic Roles & Responsibilities

• Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators, risk management, and legal services to ensure safe and effective patient processes
• Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports, business plans, and budgets

Operational Roles & Responsibilities

• Handles complaints received from executive management, senior medical advisor, and Medical Services Management Department (MSMD), follows up and provides feedback to originators and senior management
• Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
• Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place, such as Administrators, Risk Management, and legal services
• Handle the investigation of Security code cases

Requirements

• Master’s degree in Healthcare administration or related field
• Medical terminology training is required
• PX certificate is required
• Minimum 10 years’ experience in Patient experience, healthcare field, or related field
• English: Fully Proficient; Arabic: Fully Proficient

Core Competencies

• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.