PARTS & SERVICES MANAGER KSA

SupportFinity™; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Ariston Group is seeking a Parts & Services Manager KSA to oversee after-sales service and local marketing efforts in Riyadh. This hybrid role requires experience in service operations and marketing, with a focus on ensuring customer satisfaction and brand integrity. The ideal candidate will possess a degree in Engineering or Marketing, along with strong communication skills and technical understanding.

Qualifications

• 2–4 years of experience in after-sales service or product/marketing roles.
• Fluent in Arabic and upper-intermediate English.
• Experience with marketing activities like campaign execution.

Responsibilities

• Manage third-party service providers and warranty processes.
• Oversee on-field marketing activities and ensure brand consistency.
• Serve as the local link between sales, service, and marketing.

Skills

Communication Skills

Customer Satisfaction

Technical Understanding

Marketing Experience

Service Management

Education

Degree in Engineering, Marketing, or a related field

Tools

CRM systems

MS Excel

Job description

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PARTS & SERVICES MANAGER KSA

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

Role Overview:

Hybrid profile to support and manage after-sales service operations while also playing a key role in local marketing execution. This position is ideal for someone with a service background who has an interest and understanding of marketing, or for a marketing specialist with basic technical understanding and a structured mindset.

The role includes managing third-party service provider(s), supporting warranty and quality processes, and coordinating call center and CRM operations. At the same time, it involves planning and executing on-ground marketing activities in collaboration with agencies and distributors, ensuring brand consistency, and tracking campaign effectiveness.

A candidate with a product marketing background could be a good fit, given the blend of product understanding, structured execution, and marketing coordination required.

Key Responsibilities

• After-Sales Service Management
  
  

Supervise and coordinate the activities of authorized after-sales service provider(s) in Saudi Arabia.

Monitor service quality, customer satisfaction, and adherence to company policies and technical standards.

Track service data via CRM, review KPIs, and identify improvement areas.

Coordinate spare parts supply with internal teams and ensure adequate stock availability at the field level.

Provide support in resolving product quality issues in collaboration with regional and central technical teams.

Oversee warranty processes and ensure timely and accurate claims handling.

Support call center operations related to service requests and ensure alignment with brand service quality expectations.

• Marketing Execution and Coordination
  
  

Plan, coordinate, and oversee the execution of on-field marketing activities in collaboration with external agencies and local distributors.

Ensure brand consistency and campaign integrity by managing timelines, deliverables, and resource allocation across marketing initiatives.

Support BTL (below-the-line) activation, retail visibility enhancement, and trade marketing programs in alignment with central brand guidelines.

Participate in the preparation of marketing content, POS materials, event briefs, and basic reporting on campaign performance.

Contribute to coordination of digital and offline awareness campaigns when applicable at local level.

• Cross-Functional Support
  
  

Serve as the local link between sales, service, and marketing to ensure aligned execution of market initiatives.

Contribute to certification documentation and product compliance activities.

Qualifications & Skills

Education: Degree in Engineering, Marketing, or a related field.

Experience: 2–4 years of experience in after-sales service operations or product/marketing roles in the home appliances, HVAC, or durable goods sector.

Technical Understanding: Familiarity with service processes, spare parts, and product features; ability to interact with technical teams and partners.

Marketing Experience: Experience or exposure to marketing activities such as campaign execution, event coordination, or trade marketing is a strong plus.

Communication Skills: Strong interpersonal skills to manage service partner(s), agencies, and internal stakeholders.

Languages: Fluent Arabic; upper-intermediate English (for internal communication and reporting).

Tools: Comfortable with CRM systems and MS Excel; basic knowledge of marketing tools or reporting platforms is a plus.

Mindset: Hands-on, structured, proactive, and able to multitask across service and marketing domains.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

Qualifications & Skills

Education: Degree in Engineering, Marketing, or a related field.

Experience: 2–4 years of experience in after-sales service operations or product/marketing roles in the home appliances, HVAC, or durable goods sector.

Technical Understanding: Familiarity with service processes, spare parts, and product features; ability to interact with technical teams and partners.

Marketing Experience: Experience or exposure to marketing activities such as campaign execution, event coordination, or trade marketing is a strong plus.

Communication Skills: Strong interpersonal skills to manage service partner(s), agencies, and internal stakeholders.

Languages: Fluent Arabic; upper-intermediate English (for internal communication and reporting).

Tools: Comfortable with CRM systems and MS Excel; basic knowledge of marketing tools or reporting platforms is a plus.

Mindset: Hands-on, structured, proactive, and able to multitask across service and marketing domains.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

Location:

Riyadh, SA, 11361

Posting Date: Jul 10, 2025

Apply now »