PA to General Manager

IHG Hotels & Resorts; Al Khobar; On-site; SAR 60,000 - 95,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Personal Assistant to the General Manager in Al Khobar, Saudi Arabia. The ideal candidate will have a Bachelor's degree and at least two years of relevant experience, offering secretarial support and managing communications crucial to the hotel's operations. Proficiency in Arabic and English is essential, and the role promises competitive salary and a supportive work culture.

Benefits

Room discounts

Comprehensive training

Competitive salary

Qualifications

• Bachelor’s degree or higher in Business Administration or related field.
• At least two years of hotel or secretarial experience, or equivalent combination of education and experience.

Responsibilities

• Provide secretarial and administrative support to the General Manager.
• Manage appointments, correspondence, and travel schedules.
• Ensure effective communication and adherence to instructions from the General Manager.

Skills

Proficiency in Arabic

Proficiency in English

Education

Bachelor's degree in Business Administration

Job description

We want to ensure the General Manager’s office operates with precision, professionalism, and a welcoming spirit that reflects the very best of our hotel. To set the right tone, we’re looking for a Personal Assistant to the General Manager who can anticipate needs, manage priorities seamlessly, and provide exceptional support that enables smooth leadership and outstanding guest and team experiences.

JOB SUMMARY:

Responsible for providing secretarial and administrative support to the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Arranges/schedules appointments and/or meetings for the General Manager.
• Responsible for keeping and updating files in an orderly manner.
• Controls the flow and screens all documentation routed to the Office of the General Manager.
• Receives and screens incoming calls or unexpected visitors of the General Manager.
• Prepares Complimentary/Upgrade Request forms and Gift Vouchers as necessary.
• Transcribes letters, memos, and other correspondence dictated by the General Manager.
• Follows-through instructions or directives cascaded down to the Executive Committee members or department heads by the General Manager, ensuring adherence.
• Assists in arranging and confirming accommodation and booking requirements for the hotel’s Board of Directors and their relatives, including arrangements for meetings abroad or leisure at sister properties or other hotels.
• Responsible for reproducing and compiling all Executive Office Reports.
• Records and circulates minutes of the Executive Committee and other official meetings in a timely manner.
• Drafts response letters to guest questionnaires, concerns, complaints, and other correspondence for the General Manager’s approval.
• Manages hotel accommodation requests through the Executive Office.
• Arranges travel schedules, itineraries, and flights for the General Manager.
• Performs other duties as assigned by the General Manager.
• Coordinates and executes tasks related to hotel Special Projects and events in Qatar.

SELF-MANAGEMENT:

• Comply with hotel rules, regulations, and the employment handbook.
• Maintain professional appearance according to grooming standards.
• Adhere to time and attendance policies.
• Participate in training and development programs for self-improvement.
• Understand policies on health, hygiene, and fire safety.
• Familiarize with emergency and evacuation procedures.
• Log and report security incidents, accidents, and near misses promptly.
• Follow the company’s code of conduct and embody its values (Great Hotels Guests Love, Winning Ways, Room to be Yourself).
• Perform all tasks to support business goals as directed by the manager.

General:

• Adhere to the Company’s Corporate Code of Conduct.
• Familiarize with company values and model desired behaviors.
• Perform tasks as directed by management to achieve business objectives.

What We Need From You:

• Bachelor’s degree or higher in Business Administration or related field.
• At least two years of hotel or secretarial experience, or equivalent combination of education and experience.
• Proficiency in Arabic and English.

What you can expect from us: We offer a competitive salary, full uniform, room discounts, and comprehensive training. We foster an inclusive culture that values diversity and supports wellbeing through our myWellbeing framework. Join us and be part of our global family. If you believe you’re a great fit even if you don’t meet every requirement, we encourage you to apply and start your journey with us today.