Outlet Assistant Manager

Accor Hotels; Jeddah; On-site; SAR 30,000 - 50,000; Full time

Job summary

Accor Hotels is seeking a dynamic Outlet Assistant Manager for their retail outlet in Jeddah. The ideal candidate will support daily operations, manage staff, and ensure exceptional customer service. This role offers an excellent opportunity to contribute to the brand's luxury service culture while driving sales performance.

Qualifications

• 2-3 years of retail management experience, preferably as an assistant manager.
• Proven track record of driving sales and delivering excellent customer service.
• In-depth knowledge of retail operations and customer service best practices.

Responsibilities

• Assist Outlet Manager in overseeing daily operations and maintaining customer service standards.
• Manage and motivate staff including training and performance evaluations.
• Handle customer inquiries professionally and maintain an organized store environment.

Skills

Leadership

Customer Service

Sales Strategies

Problem-Solving

Communication

Interpersonal Skills

Education

Bachelor's degree in Business Administration

Retail Management

Tools

Point of Sale (POS) systems

Retail management software

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a dynamic and customer-oriented Outlet Assistant Manager to join our team in Jeddah, Saudi Arabia. As an Outlet Assistant Manager, you will play a crucial role in supporting the daily operations of our retail outlet, ensuring exceptional customer service, and driving sales performance.

• Assist the Outlet Manager in overseeing daily store operations and maintaining high standards of customer service
• Support the implementation of sales strategies to meet and exceed targets
• Manage and motivate staff, including training, scheduling, and performance evaluations
• Ensure proper inventory management and stock control
• Handle customer inquiries, complaints, and feedback professionally and efficiently
• Maintain a clean, organized, and visually appealing store environment
• Assist in financial management tasks, including cash handling and reporting
• Implement and enforce company policies and procedures
• Collaborate with the management team to identify areas for improvement and implement solutions
• Step in for the Outlet Manager in their absence, ensuring smooth operations

Qualifications

• 2-3 years of retail management experience, preferably in an assistant manager role
• Proven track record of driving sales and delivering excellent customer service
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Proficiency in retail management software and Point of Sale (POS) systems
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Bachelor's degree in Business Administration, Retail Management, or related field preferred
• In-depth knowledge of retail operations, sales strategies, and customer service best practices
• Experience in inventory management and loss prevention
• Flexibility to work retail hours, including evenings, weekends, and holidays as needed
• Fluency in English; Arabic language skills are a plus

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.