OTC Specialist, Wholesales | alfanar Electric

alfanar Group; Riyadh; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the electrical manufacturing industry is seeking a Trading Manager to oversee the order-to-cash process and customer experience. This role involves enhancing operational efficiency, managing order fulfillment, and leveraging data to drive business improvements. Candidates should possess a Bachelor's degree and have 2-4 years of relevant experience.

Qualifications

• Bachelor's degree required.
• 2 to 4 years of work experience preferred.
• Proficient in sales planning and problem-solving.

Responsibilities

• Manage daily order fulfillment activities.
• Develop strategies for customer satisfaction.
• Design and maintain performance reports.

Skills

Sales Planning

Problem-Solving

Customer Experience Management

Education

Bachelor Degree in Electrical Institute

Tools

Sales Tools

Job description

Requisition ID:19291

CityTrading Manag.

Group overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanaris involved in:

• Electrical, Electromechanical and Civil Engineering Construction


• Manufacturing and Marketing Electrical Construction Products


• Allied Engineering Services

Our Main Divisions:

• alfanar electric


• alfanar Construction


• alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia


• Dubai, UAE


• London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

To ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders.

Key Accountability Areas

Order Fulfillment & Processing

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  Manage daily order fulfillment activities to ensure smooth processing and invoicing.

  
  
  


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  Prioritize orders for key partners and swiftly address escalations from the sales team.

  
  
  


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  Oversee the processing of various order types, including sales orders, customer service orders, and gift orders.

  
  
  


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  Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery.

  
  
  

Customer Experience & Feedback Management

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  Develop and implement strategies to enhance customer satisfaction and improve service delivery.

  
  
  


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  Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights.

  
  
  


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  Coordinate with the order management team to ensure a seamless and efficient order processing experience.

  
  
  

Data & Reporting

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  Design and maintain detailed reports for internal teams to monitor performance and progress.

  
  
  


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  Regularly analyze customer insights and operational data to identify trends and drive improvements.

  
  
  


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  Continuously review and refine existing procedures to address gaps and optimize workflows.

  
  
  


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  Follow up on pending documents in ECC, C4C, POD, and other relevant systems.

  
  
  

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.


• Utilize resources effectively to achieve objectives within efficient cost and time.


• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
Bachelor Degree in Electrical Institute


Work Experience
2 to 4 Years


Technical / Functional Competencies
Sales Planning
Sales Presentations
Sales Research
Sales Technical Support
Sales Tools
Sales Trend Analysis
Solution Sales
Competitive Analysis