Order Care Manager

Ninja ?? نينجا; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A dynamic tech company in Riyadh is seeking an experienced Order Care Manager to oversee the order management process. This vital role requires leading a team to ensure outstanding customer service and timely order delivery. Candidates should have a Bachelor's degree in industrial engineering, business, or logistics and at least 7 years of relevant experience. The position is full-time and offers a chance to make a significant impact in the organization.

Qualifications

• 7+ years of experience in Order Care, Operations, or related field.

Responsibilities

• Lead and manage the Order Care team.
• Oversee the end-to-end order management process.
• Resolve escalated customer-rider cases.
• Coordinate with dispatch and internal stakeholders.
• Monitor order workloads and turnaround times.
• Analyze customer data for trends and improvements.
• Drive process improvements and quality audits.

Skills

Leadership and coaching

Order management process

Customer support

Education

Bachelor's degree in industrial engineering, Business, Logistics

Job description

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Ninja is searching for a detail-oriented and motivated Order Care Manager to join our dynamic team. In this pivotal role, you will be responsible for overseeing the order management process from start to finish, ensuring that our customers receive outstanding service and timely delivery of their orders.

Key Responsibilities

• Lead, coach, and manage the Order Care team, including performance tracking, KPIs, and development.
• Oversee the end-to-end order management process, ensuring accuracy, efficiency, and SLA compliance.
• Handle and resolve escalated customer-rider (captain) cases fairly and in line with policies.
• Coordinate with dispatch, stores, and internal stakeholders to ensure smooth order fulfillment.
• Monitor order queues, workloads, and turnaround times to optimize operational efficiency.
• Analyze Order Care and customer data to identify trends, root causes, and improvement opportunities.
• Drive process improvementsDt, quality audits, and reporting to enhance service quality and customer satisfaction.

Requirements

• Bachelor's degree in industrial engineering, Business, Logistics, or a related field.
• Minimum of 7 years of experience in Order Care, Operations, Last-Mile, Customer Support, or a related operational field.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Non-profit Organizations and Primary and Secondary Education