Operations Team Lead

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company in Jeddah is seeking a Team Lead, Operations to manage and improve performance in the warehouse. The ideal candidate will oversee daily operations, drive process improvements, and ensure high standards of quality and productivity. Experience in logistics and strong analytical skills are essential for this role, which requires flexibility in work schedules.

Qualifications

• Ability to work a flexible schedule including weekends and holidays.
• Strong understanding of logistics space.
• Experience in a 24x7 operational services environment is a plus.

Responsibilities

• Manage a shift and improve team performance.
• Communicate with external and internal customers.
• Implement process improvements to enhance quality standards.

Skills

Team performance improvement

Data-backed decision-making

Communication with stakeholders

Data analysis using Excel

Tools

Excel

SQL

Job description

Overview

Job ID: 3102856 | Afaq - Warehouse Branch

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. They should be able to propose process improvements and drive them through to completion.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging the Sort Center network.
• Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team, to meet operational requirements, and continuously meeting the high bar on quality and productivity.
• Coordinate with Finance, CS, FC and Projects team on matters related to SC operations.
• Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance.
• Implement formal process control and process improvement mechanisms such as Kaizen (six sigma).
• A day in the life: Manage day-to-day floor operations in the shift; ensure standard operating procedures are followed; monitor key metrics; conduct regular audits; motivate the team to maximize efficiency and output on the floor.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience establishing metrics for measurement of engineering and operational excellence
• Experience in a 24x7 operational services or support environment
• Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects to scale and improve controllership with measurable results
• Experience collaborating with other departments such as customer service, merchant investigations, or payments teams as required to resolve seller's issues and questions
• Experience in using statistical analysis to identify issues or opportunities for improvement

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