Operations Supervisor

Afaq - Warehouse Branch; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company in the e-commerce sector is seeking an Operations Supervisor to cultivate a safe working environment and ensure optimal service delivery. The role involves training associates, managing shift operations, and addressing supply chain challenges through innovative solutions. Ideal candidates are data-driven, flexible, and possess strong communication skills to excel in a dynamic environment.

Qualifications

• 1+ years of Microsoft Office products experience required.
• Capable of analyzing data and motivating team members to excel.
• Flexible with scheduling, including nights and weekends.

Responsibilities

• Manage and train Associates to deliver best customer service.
• Adjust labor allocation throughout shifts to meet forecasts.
• Engage with other departments to address performance issues.

Skills

Communication

Data Analysis

Problem Solving

Education

High school or equivalent

Tools

Microsoft Office

Job description

- Create and cultivate a safe working environment by identifying safety opportunities across your work area

- Manage and train our Associates to help deliver the best service for our customers

- Ensure that customer orders are fulfilled in line with quality and safety guidelines

- Continuously provide critical shift related information to frontline management and operators

- Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts

- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training

- Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

The Ideal Candidate:

- Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example. Capable of developing expertise in all operational processes.

- Able to analyze data, motivate team members to excel, and, most importantly, consistently place the customer at the center of all decision-making.

- Willing and able to work weekends and provide overtime support as needed (AM & PM).

- Flexible with scheduling, including night shifts and variable work hours.

If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!

BASIC QUALIFICATIONS

- 1+ years of Microsoft Office products and applications experience

- High school or equivalent

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Work 40 hours/week, and overtime as required

PREFERRED QUALIFICATIONS

- 1+ years of Amazon Amnesty Floor Monitoring experience

Desired Candidate Profile

Company Industry

• Internet
• E-commerce
• Dotcom

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Operations Supervisor

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