Operations Supervisor

KitchenPark; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

KitchenPark is seeking a Site Supervisor to oversee operations in our ghost kitchen facility in Riyadh. This role involves team management, facility maintenance, and ensuring exceptional customer service for restaurant partners. The ideal candidate should have experience in managing operations and be familiar with health and safety regulations.

Qualifications

• Experience in team management and performance management.
• Ability to handle maintenance and repair tasks.
• Understanding of health and sanitation protocols.

Responsibilities

• Lead and train facility team, ensuring excellent service.
• Conduct upkeep and manage health compliance.
• Serve as point of contact for restaurant partners.

Skills

Team Management

Customer Service

Health and Safety Compliance

Building Maintenance

Job description

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

As a Site Supervisor at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Key Responsibilities:

Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Building Repair and Maintenance:

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Health and Cleanliness:

• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.

Customer Support and Retention:

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic:

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.

Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability

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Our total package is SAR 10.5k before GOSI

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