Operations Supervisor

Afaq - Warehouse Branch; Makkah Al Mukarramah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to create a safe working environment and enhance customer satisfaction. In this dynamic role, you will manage and train a dedicated team, ensuring that customer orders meet quality and safety guidelines. Your analytical skills will help solve logistics challenges, while your strong communication abilities will foster collaboration across departments. If you're a proactive problem solver who thrives in a flexible schedule, this is the opportunity for you to make a significant impact in a fast-paced e-commerce environment.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to lift up to 49 pounds and stand/walk for 12-hour shifts.

Responsibilities

• Manage and train Associates to deliver excellent customer service.
• Engage with support functions to address performance issues.

Skills

Microsoft Office

Data Analysis

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree in Engineering

Job description

Create and cultivate a safe working environment by identifying safety opportunities across your work area.

Manage and train our Associates to help deliver the best service for our customers.

Ensure that customer orders are fulfilled in line with quality and safety guidelines.

Continuously provide critical shift-related information to frontline management and operators.

Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts.

Engage with support functions and/or other departments to address common issues or needs in key areas of performance, e.g., process area readiness, 5S, safety, training.

Help to solve logistics and supply chain challenges through data analysis, innovation, and process optimization.

A day in the life

Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example. Capable of developing expertise in all operational processes.

Able to analyze data, motivate team members to excel, and, most importantly, consistently place the customer at the center of all decision-making.

Willing and able to work weekends and provide overtime support as needed (AM & PM).

Flexible with scheduling, including night shifts and variable work hours.

If you are engaging, innovative, supportive, a problem solver, or a trailblazer, we want to hear from you!

BASIC QUALIFICATIONS

• 1+ years of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, with overtime as required.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Engineering or related fields.

Desired Candidate Profile

Company Industry

• Internet
• E-commerce
• Dotcom

Department / Functional Area

• HSE (Health, Safety, Environment)

Keywords

• Operations Supervisor
• DMK2

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