Operations Supervisor

Operations Supervisor

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DGF SA has an opening for a Warehouse Department in Khobar, Kingdom of Saudi Arabia.

Join us in connecting people and improving lives!

In this Operations Supervisor position

• You will coordinate Customer Operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team.
• You will advise and mentor team members for execution of day-to-day tasks and activities and meet work schedules and targets.
• You will support implementation of customer operations plans to process complex customer orders and flow of goods and information across a customer’s global supply chain, and provide resolution for order/ delivery issues.
• You will track performance, participate in customer reviews and analysis of performance indicators to identify areas of improvement for enhancing overall service quality.
• You will coordinate with the team to ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• You will provide support to sales and commercial teams.
• You will maintain close business relationships with customers, other logistics operations departments, and IT specialists to ensure smooth customer-related process flow.
• You will serve as an escalation point for customer operations staff, customers, and the operation team.
• You will closely supervise and assist the team in preparing and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• You will advise and mentor team members, study training requirements and ensure adequate development and mentoring of the team.
• You will support the execution of better practices for customer operations focusing on increasing effectiveness and efficiency.

Now, here is what we need from you!

Skills - CRM, Customer Support, Quality Control, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Order Processing, Shipping, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, E-Commerce, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.

Education Level - Vocational/Specialized/Technical/Certification.

Experience Level - More than 2 years.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and best customer service.

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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