Operations Manager - Luxury Retail

Job Title : Operations Manager - Luxury Retail

Package : up to 25,000 SAR per month, plus annual bonus, plus benefits

I'm currently supporting one of the GCC's major group owned organisations, as they are actively looking for an experienced Operations Manager to join their Retail arm of the business.

The group operates primarily within the luxury retail space, and they are looking for an experienced Operations Manager who can help grow & expand their Fragrance, Parfum, & Cosmetic offerings across Saudi Arabia. The group is newly entering the KSA market (with some exciting store locations already lined up), and they are now looking to rapidly scale & grow their portfolio across the Kingdom over the next 3 years.

This role will be reporting directly to the Group Director of Operations, and as the portfolio of stores continues to expand, you'll be expected to oversee multiple store locations within your specific geographic area. You will ensure that all stores under your jurisdiction meet the company's operational standards and performance metrics. This role involves strategic planning, resource allocation, and cross-store coordination to achieve uniformity and efficiency across the region. You will often serve as a liaison between corporate leadership and individual store managers, translating high-level strategies into actionable plans. Your expertise is vital in chain retailers that require consistency and adherence to corporate policies across various markets.

It is mandatory that candidates come from a strong retail background (ideally luxury, high-end and within fragrances / parfums & cosmetics) and have a strong track record overseeing successful retail operations within the GCC. Arabic speaking is also certainly preferred; however, it isn't a mandatory pre-requisite.

Responsibilities :

• Upgrade policies for Retail Stores and Sales Operations Department
• Establish a set of desktop procedures to drive daily, weekly, and monthly management routines
• Monitor returns process performance and collaborate with the Logistics teams to drive improvements
• Maintain communication with the Retail Team
• Provide accurate and timely responses
• Deliver concise information regarding order status and shipments
• Ensure returns and exchanges follow protocol
• Build positive working relationships with store managers to clarify priorities and best practices
• Manage the Sales Operations Coordinators
• Manage a pool of inbound sales orders