Operations Manager (Hospitality)

Substance; Riyad Al Khabra; On-site; USD 40,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Operations Manager to optimize operations and enhance guest experiences. This role involves overseeing daily operations, managing teams, and ensuring compliance with industry standards. The ideal candidate will possess strong leadership skills and a background in hospitality management, aiming to drive service excellence and profitability.

Qualifications

• 5+ years of experience in hospitality operations.
• Strong leadership background.
• Proven expertise in financial management and guest relations.

Responsibilities

• Manage day-to-day hotel, restaurant, or resort operations.
• Develop and implement operational strategies.
• Lead and motivate cross-functional teams.

Skills

Leadership

Strategic Planning

Operational Efficiency

Problem Solving

Communication

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business

Job description

We are looking for an Operations Manager to oversee and optimize hospitality operations, ensuring top-tier guest experiences and smooth business functions. This role requires leadership, strategic planning, and operational efficiency to drive profitability and service excellence.

Key Responsibilities

Operational Oversight & Process Optimization

• Manage day-to-day hotel, restaurant, or resort operations , ensuring efficiency in all departments.
• Develop and implement operational strategies to enhance customer satisfaction and business performance.
• Oversee budgeting, cost control, and resource allocation to maximize profitability.

Team Leadership & Performance Management

• Lead and motivate cross-functional teams, fostering a culture of excellence and teamwork .
• Implement staff training programs to enhance service quality and productivity.
• Ensure compliance with health, safety, and hospitality standards .

Guest Experience & Quality Assurance

• Maintain high service standards , addressing customer feedback and implementing improvements.
• Collaborate with marketing and sales teams to drive bookings, revenue, and customer loyalty .
• Monitor industry trends and competitors to keep the business ahead.

Requirements

• Bachelor’s degree in Hospitality Management, Business, or a related field.
• 5+ years of experience in hospitality operations, with a strong leadership background.
• Proven expertise in financial management, service quality, and guest relations .
• Strong problem-solving and decision-making skills .
• Excellent communication, leadership, and team-building abilities

At Substance, we believe in genuine connections, not just filling roles. If your profile is a strong match, you’ll hear from us within 1-2 weeks. If not, no empty promises—just know we appreciate your interest, and we’ll keep you in mind for future opportunities where you can truly make an impact. Our focus is on building meaningful partnerships, so when the right role comes along, we’ll be ready to make it count.

Getsubstance.co Pte. Ltd. | EA License No : 24C2398

Manager Hospitality • Riyadh, Riyadh Province, SA