Operations manager for Saudi Arabia

Mowasalah For Business Services; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the food and beverage sector seeks an Operations Manager to oversee and optimize operations across multiple branches and online platforms. The role requires strong leadership, operational expertise, and a focus on quality assurance and customer satisfaction. Ideal candidates will have a solid background in operations management, exceptional analytical skills, and the ability to drive process improvements.

Qualifications

• Proven experience in operations management, preferably in food, beverage, or coffee industry.
• Strong leadership and organizational skills are essential.
• Familiarity with inventory systems and POS platforms is a plus.

Responsibilities

• Develop and implement operational plans for retail, online, and wholesale.
• Oversee team performance and ensure policy adherence.
• Monitor inventory and supplier relations to guarantee quality deliveries.

Skills

Leadership

Organizational

Analytical

Communication

Job description

Job Summary:

We are seeking a dynamic and results-driven Operations Manager to lead and optimize the day-to-day operations of our multi-branch food and beverage business. This role oversees retail branches, online sales, and wholesale distribution, ensuring high efficiency, consistent quality, and an exceptional customer experience. The ideal candidate will bring hands-on experience, strong leadership skills, and the ability to implement strategies that drive growth and operational excellence.

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Job Responsibilities:

1. Planning and Supervision

Develop and implement daily, weekly, and monthly operational plans to ensure efficient workflow.

Supervise execution across all channels: retail branches, online store, and wholesale division.

2. Team Management

Oversee employee performance and ensure adherence to company policies.

Train, mentor, and support team members to achieve performance and quality targets.

3. Quality Assurance

Ensure products and services consistently meet company quality standards.

Monitor production, roasting, and service processes to maintain excellence in every detail.

4. Inventory and Supply Chain Management

Monitor inventory levels and coordinate restocking to ensure continuous supply.

Build and manage relationships with suppliers to guarantee timely, high-quality deliveries.

Ensure efficient storage and reduce waste through accurate forecasting and stock control.

5. Performance Analysis

Prepare periodic performance reports covering branch operations, sales, and online performance.

Analyze KPIs and operational data to support data-driven decision-making.

6. Process Improvement

Identify inefficiencies and implement strategies to reduce operational costs.

Continuously improve workflows to enhance speed, service, and customer satisfaction.

7. Relationship Management

Maintain strong relationships with wholesale clients, retail customers, and delivery partners.

Handle complaints and resolve operational issues promptly to ensure satisfaction.

8. Supporting Marketing and Sales

Work closely with marketing to improve online presence and customer engagement.

Contribute to market expansion initiatives and promotional campaigns.

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Qualifications Required:

Proven experience in operations management, preferably in the food, beverage, or coffee industry.

Strong leadership, organizational, and team management skills.

Analytical mindset with the ability to interpret data and make strategic decisions.

Familiarity with inventory systems, POS platforms, and digital sales tools is a plus.

Excellent communication skills in Arabic or English.