Operations Manager, Driver Growth, KSA

Uber; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

Uber is seeking a Key Account Manager to drive driver growth and fleet partnerships in Saudi Arabia. This role involves acquiring new fleet partners, developing growth strategies, and providing operational support to ensure successful onboarding. The ideal candidate will have a strong background in operations management, sales experience, and the ability to make data-driven decisions. Fluency in Arabic and English is required, along with a willingness to travel.

Qualifications

• Min 3 years of experience in operations management or business development.
• Proven ability to win new partners and onboard them effectively.
• Fluency in Arabic and English.

Responsibilities

• Acquire new fleet partners and onboard them to Uber's platform.
• Develop and implement local expansion strategies for fleet network.
• Provide ongoing support to fleet partners to optimize operations.

Skills

Sales and Acquisition Experience

Strategic Thinking

Strong Communication Skills

Data & KPI-Driven

Tools

SQL

Job description

About the Role

Our Operations team is the backbone of our business. As part of the team, you will play a key role in driving the growth of KSA. You will focus on Driver Growth and operate as a Key Account Manager. In the Driver team, you will pivot from being responsible for acquiring new fleet partners and managing their growth as well as shaping the supply strategy for new market expansion.

You will be at the heart of scaling our fleet partner network and driver supply, ensuring that new partners onboard successfully and leverage Uber’s services effectively in emerging markets. Your primary focus will be on the strategic acquisition of new fleets and successful market penetration.

What You'll Do:

• Acquire New Fleet Partners: Actively seek and onboard new fleet partners in new cities, introducing them to Uber's platform and services.
• Develop Growth Strategies: Develop and implement local expansion strategies to scale Uber’s fleet network and ensure successful onboarding of new partners.
• Build Relationships: Establish long-lasting, productive relationships with fleet partners, ensuring their success and satisfaction with the Uber platform.
• Operational Support: Provide ongoing support to fleet partners, helping them solve problems and optimize their operations as they scale.
• Cross-Functional Collaboration: Work closely with teams such as marketing, operations, and product to align and execute expansion strategies across various markets.
• Data-Driven Decision Making: Utilize data and KPIs to track partner performance, identify trends, and make informed decisions to drive growth.

What You'll Need:

• Min 3 years of experience in operations management, business development, consulting, startups, or similar fields, ideally with a focus on growth and market expansion.

• Sales and Acquisition Experience: Proven ability to win new partners and effectively onboard them to the platform.

• Strategic Thinking: Ability to identify market opportunities and scale them with a hands-on, results-driven approach.

• Strong Communication Skills: Comfortable being the face of Uber for fleet partners and collaborating with a wide range of stakeholders.

• Data & KPI-Driven: Strong analytical skills and the ability to make data-driven decisions to optimize partner performance.

• Fluency in Arabic and English

• ##### Willingness to Travel: You should be open to traveling to different cities and markets to drive expansion and foster new partnerships.

Bonus Points If

• Strong SQL Skills: Experience with SQL to analyze and extract insights from large datasets to inform strategic decisions and optimize partner performance.
• Experience in the Mobility Space: Previous experience in the mobility industry (e.g., ridesharing, logistics, or fleet management), as it will give you deeper insights into the market and partners’ needs.