Operations Manager – Autos

About Soum
Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

Job Summary:
The Operations Manager – Autos will be responsible for managing and scaling the entire operational infrastructure for Soum’s automotive division. This includes overseeing dealership managers, inspectors, logistics, order management, customer service, and telesales. The ideal candidate is a strategic leader with hands-on experience in operational excellence, team management, and process optimization.

Key Responsibilities:

1. Oversee and manage all operational sub-functions, including:
2. Dealership Managers – Ensuring smooth partnerships, onboarding, and compliance
3. Inspectors – Optimizing vehicle inspection processes for accuracy and efficiency
4. Logistics
5. Order Management – Streamlining workflows to ensure fast and efficient processing
6. Customer Service & Telesales – Enhancing customer support and sales conversion
7. Develop and implement scalable operational strategies to drive efficiency and customer satisfaction
8. Monitor KPIs and performance metrics, identifying and addressing bottlenecks
9. Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey
10. Lead and mentor a high-performing team, fostering a results-driven culture

Requirements:

1. 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role
2. Proven ability to manage large-scale operations with multiple sub-functions
3. Strong leadership and team management skills, with experience in scaling teams
4. Deep understanding of supply chain, logistics, and automotive sales operations
5. Data-driven approach with a track record of optimizing workflows and driving efficiency
6. Excellent problem-solving skills and the ability to work cross-functionally

Why Join Soum?

1. Lead and shape the operations of the fastest-growing re-commerce platform in the region
2. Work in a high-impact role with autonomy to drive innovation and efficiency
3. Be part of a dynamic and fast-paced team transforming the automotive market