Operations Manager

confidential; Saudi Arabia; On-site; SAR 299,000 - 450,000; Full time

Job summary

An operations management firm based in Saudi Arabia seeks an experienced project manager to oversee operational systems and processes. The successful candidate will have a bachelor's degree in a relevant field with at least 10 years of project management experience, preferably in ERP systems like Microsoft Dynamics. Strong communication, organizational skills, and the ability to make decisions under pressure are essential for this role. The position involves collaborating with various teams to ensure seamless execution of business strategies.

Qualifications

• Minimum of 10 years of recent overall project management experience.
• Experience in ERP, preferably Microsoft Dynamics.
• Excellent interpersonal communication skills.

Responsibilities

• Oversee operational systems and processes for improvements.
• Manage day-to-day business operations across departments.
• Work closely with management on administrative and compliance functions.

Skills

Project Management

Interpersonal Communication

Organizational Skills

Research Skills

Microsoft Dynamics ERP

Decision-Making Skills

Fluent English

Education

Bachelor’s degree in program management, business or related field

Job description

Duties and Responsibilities

Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

Anticipates and tracks operational and tactical risks and providing strategic solutions.

Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

Works with sales teams to help set and meet goals.

Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

Works closely on other special planning and departmental projects.

Oversees and reports weekly, monthly, quarterly, and annual metrics.

Identifies trends and assess opportunities to improve processes and execution.

Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.

Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

Collaborates with transitions and onboarding team as needed.

Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and elevate to appropriate level when required.

Assesses a variety of situations and provides clarity to team and stakeholders.

Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.

Solicits and responds to feedback while gaining commitment and support.

Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

Stays up to date on industry regulations, trends, and technology.

Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Addressing operational concerns and issues, monitoring overall customer satisfaction

Developing and implementing operational procedures and policies

Analyzing training needs/requirements

Skills

• Qualifications / Skills:
• Bachelor’s degree in program management, business or public administration, technical management, information systems, or related fields
• Minimum of 10 years of recent overall project management experience
• Experience in ERP is a plus; preferably the MS Dynamics
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to fluently communicate in English.
• Ability to conduct research for special projects, respond timely inquiries, and present briefings.
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations
• Ability to travel whenever needed