Operations Manager

al manahil; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Riyadh is seeking a detail-oriented Operations Manager to oversee day-to-day operations. This role requires strong organizational skills and experience in managing e-commerce operations. The ideal candidate should be fluent in Arabic and English, proficient in MS Office, and possess a problem-solving mindset. Responsibilities include managing supply chain operations and enhancing customer experience.

Qualifications

• Proficiency in MS Office Suite (Excel, Word, PowerPoint) required.
• Experience managing online stores and handling e-commerce operations.
• Strong written and verbal communication skills are a must.

Responsibilities

• Oversee supply chain and warehouse operations for efficiency.
• Maintain communication with vendors and stakeholders.
• Develop and implement processes to enhance customer experience.

Skills

MS Office Suite

Communication Skills

E-commerce Operations Management

Organizational Abilities

Problem-Solving

Fluent in Arabic and English

Tools

WordPress

Job description

About the Role

We are looking for a detail-oriented and proactive Operations Manager to oversee our day-to-day operations and ensure smooth business processes. The ideal candidate will have strong organizational skills, experience in managing e-commerce operations, and the ability to collaborate effectively with vendors, customers, and internal teams.

Key Responsibilities

• Oversee and manage supply chain and warehouse operations to ensure accuracy and efficiency.
• Prepare, update, and maintain the master file for new and existing products.
• Coordinate and maintain communication with vendors, customers, and both internal and external stakeholders.
• Draft, review, and send professional emails with clarity and accuracy.
• Develop and implement processes and policies to enhance the overall customer experience.
• Ensure compliance with relevant e-commerce laws, regulations, and industry standards.

Skills

Requirements & Skills

• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Prior experience managing online stores and handling e-commerce operations.
• Hands-on experience with WordPress (preferred).
• Strong organizational and multitasking abilities.
• Problem-solving mindset with the ability to work independently.
• Speaks fluent Arabic and English

Preferred Qualifications

• Previous experience in warehouse or inventory management.
• Background in developing operational policies for e-commerce businesses.

Customer service and relationship management experience