Operations Manager

Cisco Systems, Inc.; Riyadh; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to enhance client experiences through operational expertise and AI initiatives. This role involves collaborating with cross-functional teams to streamline processes and drive efficiency. You will be responsible for analyzing trends and providing actionable insights while supporting the adoption of innovative technologies. Join a forward-thinking company that values creativity and accountability, and make a significant impact on client operations and satisfaction.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan with Matching Contribution

Flexible Vacation Time Off

Paid Holidays

Sick Time Off

Paid Volunteer Time

Performance-based Incentives

Qualifications

• 5+ years of experience in operational management or related fields.
• Fluent in Arabic and English with strong communication skills.

Responsibilities

• Serve as a trusted advisor to clients, enhancing operational experience.
• Drive AI initiatives and improve workflows for client satisfaction.

Skills

Operational Management

AI and Digitization

Cross-functional Collaboration

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Master's Degree

PhD

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients (Customer/ Cisco Sales).

Your Impact

• The Operations Manager is the bridge between ONEx and Cisco’s client (Customer/ Cisco Sales) operational experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations strategy and represent client experience and requirements.
• The Operations Manager, in addition to the above, will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support sellers in adopting AI technologies, including conducting capability demos. Additionally, the Operations Manager will collect and analyze use cases from sellers to foster continuous improvement and innovation.
• The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery teams. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services.

Minimum Qualifications/Requirements:

• Bachelors + 5 years of related experience, or Masters + 2 years of related experience, or PhD + 0 years of related experience
• Fluent in Arabic and English
• Based in Ryiadh, Saudi Arabia

Other skills:

• Ability to work cross-functionally inside and outside of Commerce Operations.
• Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
• Ability to listen and translate partners’ priorities into actions.
• Ability to articulate client sentiments and feedback into actionable insights and problem descriptions.
• Ability to engage at executive level for regular operational reviews.
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling.
• Strong communication, presentation, and relationship skills
• Accountability for client/partner experience and operational performance
• Ability to handle customer issues including at the executive level.
• Excellent proficiency in Microsoft Excel, PowerPoint
• Strong planning and analytical skills
• Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.
• Ability to adapt quickly to changing priorities.

#WeAreCisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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