Operations Manager

The Operations Manager plays a crucial role in the hospitality and accommodation industry, ensuring that all operations run smoothly and efficiently. This position requires a dynamic individual who can oversee daily activities, manage staff, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a keen understanding of the hospitality sector, enabling them to drive operational excellence and foster a positive environment for both guests and employees.

Responsibilities:

1. Oversee daily operations of the hospitality establishment to ensure optimal service delivery.
2. Manage and train staff, ensuring they adhere to company policies and provide exceptional customer service.
3. Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
4. Monitor financial performance, including budgeting, forecasting, and cost control measures.
5. Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff.
6. Address guest complaints and feedback promptly to improve service quality.
7. Coordinate with other departments to ensure seamless operations and guest satisfaction.
8. Analyze operational data to identify areas for improvement and implement necessary changes.
9. Maintain inventory and supply chain management to ensure adequate resources are available.
10. Prepare regular reports for upper management on operational performance and strategic initiatives.

• Leadership and team management
• Financial management and budgeting
• Customer service excellence
• Operational efficiency
• Problem-solving and critical thinking
• Effective communication skills
• Knowledge of health and safety regulations
• Proficiency in hospitality management software