Operations Lead Analyst

The Cigna Group; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Lead Analyst to drive operational efficiency and implement innovative digital solutions. This pivotal role focuses on enhancing customer experiences and collaborating with third-party providers to deliver best-in-class service. The ideal candidate will possess strong leadership skills, a background in digital transformation, and a commitment to regulatory compliance. Join a forward-thinking company dedicated to professional growth and excellence in the healthcare sector.

Qualifications

• 5-7 years of experience in Business/IT management with a focus on digital transformation.
• Strong leadership and team management skills are essential.

Responsibilities

• Lead initiatives to enhance customer engagement and satisfaction through digital solutions.
• Oversee project planning, execution, and delivery, ensuring adherence to quality standards.

Skills

MS Office (Word, Excel, PowerPoint)

Power BI/Qlik Sense

Education

Bachelor’s or Master’s degree in a related field

Job description

The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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Role Overview

This role is pivotal in driving initiatives to improve operational efficiency, implement innovative digital solutions, enhance customer experiences, and collaborate with third-party providers (Yakeen, Thiqah, etc.) to ensure best-in-class service delivery aligned with Cigna's global standards and local regulatory requirements.

Key Responsibilities

1. Business Transformation: Lead initiatives focusing on customer engagement and satisfaction, including digital channels like mobile apps and portals. Implement cutting-edge digital solutions for health insurance products and services.
2. Project Management: Oversee planning, execution, and delivery of projects, ensuring timely completion within budget and quality standards. Coordinate with departments and external stakeholders for seamless implementation.
3. Automation: Implement automation for data upload, processing, and underwriting. Build processes to increase efficiency, reduce errors, and improve customer satisfaction.
4. Target Market Capability: Support development of digital platforms tailored to the Saudi market with user-friendly interfaces and features like buy now pay later, Apple Pay, etc. Incorporate localization and optimize performance across devices, considering regional internet connectivity. Use predictive modeling to anticipate market trends.
5. Regulatory Compliance and Governance: Ensure adherence to Saudi Arabian regulations and Cigna’s global policies. Stay updated on regulatory changes and adapt strategies accordingly.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• 5-7 years of experience in Business/IT management, with a proven record in digital transformation.
• Strong leadership and team management skills.
• Deep knowledge of digital technologies and cybersecurity practices.
• Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.
• Excellent project management and organizational skills.
• Fluent in English and Arabic.

Skills

• Expertise in MS Office (Word, Excel, PowerPoint).
• Proficiency in Power BI/Qlik Sense is a plus.

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