Operations Lead Analyst

Cigna Health and Life Insurance Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent healthcare firm is seeking a strategic leader to drive digital transformation and enhance operational efficiency. The ideal candidate will oversee projects aimed at improving customer experiences, implement innovative solutions, and ensure regulatory compliance, ultimately contributing to the company's growth and service excellence.

Qualifications

• Minimum 5-7 years of experience in Business/IT management.
• In-depth knowledge of the latest digital technologies and cybersecurity practices.
• Fluent in English and Arabic.

Responsibilities

• Lead business transformation initiatives focusing on customer satisfaction.
• Implement digital solutions for health insurance products.
• Ensure compliance with Saudi regulations and Cigna's policies.

Skills

Leadership

Project Management

Digital Transformation

Customer Engagement

Regulatory Compliance

Education

Bachelor’s or Master’s degree in a related field

Tools

MS Office

Power BI

Qlik Sense

Job description

This role will be pivotal in driving the implementation of initiatives to improve operational efficiency, innovative digital solutions, enhancing customer experiences, and working with 3rd parties (Yakeen, Thiqah, providers, etc.) to ensure best-in-class service delivery in alignment with Cigna's global standards and local regulatory requirements.

Key Responsibilities

Business Transformation

• Lead the business transformation initiatives, focusing on enhancing customer engagement and satisfaction, including a focus on digital (mobile app, portal).
• Implement cutting-edge digital solutions for health insurance products and services.
• Oversee the development and integration of mobile applications, online portals, and other digital channels.

Project Management

• Oversee the planning, execution, and delivery of local projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• Coordinate with various departments and external stakeholders for seamless project implementation.

Automation

• Implement automation on data upload, processing, and underwriting capabilities.
• Build seamless processes to increase efficiency, reduce human errors, and improve customer satisfaction.

Target Market Capability

• Support the development of digital platforms (websites, mobile apps) tailored to the Saudi market with user-friendly interfaces and features that cater to local preferences.
• Implement localization features with various payment gateway integrations such as Buy Now Pay Later, Apple Pay, etc. Use predictive modeling to anticipate market trends and adapt strategies proactively. Optimize for high-speed performance across various devices, considering internet connectivity variances in different regions of Saudi Arabia.

Regulatory Compliance and Governance

Ensure compliance with all relevant Saudi Arabian regulations and Cigna’s global policies. Stay abreast of regulatory changes and adjust business strategies accordingly.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Minimum of 5-7 years of experience in Business/IT management, with a proven track record in digital transformation.
• Strong leadership and team management skills.
• In-depth knowledge of the latest digital technologies and cybersecurity practices.
• Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.
• Excellent project management and organizational skills.
• Fluent in English and Arabic.

Skills

• Expertise in MS Office (Word, Excel, PowerPoint).
• Proficiency in Power BI/Qlik Sense is a plus.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume, as you will not receive a response.