Operations Executive - Stand Services

dmg events; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the exhibition industry is looking for a professional to manage exhibitor interactions and floorplan coordination. The selected candidate will handle queries, ensure compliance with health and safety regulations, and provide excellent customer service. This position requires strong organizational skills and fluency in Arabic, alongside a background in large-scale exhibitions.

Qualifications

• Minimum 2-3 years' experience with large-scale exhibitions in the Middle East.
• Knowledge of exhibition health and safety regulations.
• Fluency in Arabic is a must.

Responsibilities

• Manage exhibitor queries and schedule floorplan checks.
• Prepare post-show reports and issue vehicle passes.
• Liaise with the venue for approvals and maintain stand changes.

Skills

Exhibition management

Customer Service

Multitasking

Arabic language

Computer skills

Job description

About usdmg events is an international exhibition and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

Job Responsibilities:

• Updating content when needed.
• Sending out login credentials to exhibitors.
• Assigning exhibitors to the agents.
• Manage exhibitor queries (ops support to assist).
• Receive, Process and Review submissions.
• Chasing more information required / pending items.
• Liaise with the venue for approval including preparing initial exhibitors lists and floorplans.
• Scheduling Floorplan checks with the Admin team.
• Assist/process any PB submissions in the office.
• Prepare PB refund process for Finance if needed.
• Processing additional services such as banners, double deck charges etc.
• Regular reporting of the stand designs submission status to the Ops Manager.
• To provide regular updates on exhibitor list and floorplan including order forms submission such as Fascias, Electrical etc.
• Answering exhibitor and contractor queries.
• Checking the stand builds with the floor managers.
• Managing the health and safety of the show and making show that contractors are adhering to our regulations.
• Attend regular Ops Stand Services team meeting to discuss ideas/suggestions based on daily client interactions/experience.
• Provide post show report e.g. contractor incidents.
• Sending out email reminder letters – these can be sent out through the show domain email address but DO NOT send out to more than 70 contacts at any one time.
• Use of SFTP for sending out data.
• Maintain a list of all stand changes on site.
• Provide Ops manager with shell /pavilions sqm for the shows they are working on.
• Issue vehicle passes and contractor badges.

Skills & Qualifications:

• Minimum 2-3 years' experience working on large-scale exhibitions in the Middle East.
• A knowledge of exhibition health and safety regulations relating to exhibition stand build.
• Arabic speaker is a must
• Should have the ability to multitask.
• Ability to Organize good computer skills.
• Should be able to work under pressure.
• Should be able to provide good customer service.

'Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time.'

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