Operations Executive, Amazon Now, UFG

SupportFinity™; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as an Operations Lead, where you'll redefine fast delivery and optimize Last Mile Operations. In this exciting role, you will manage daily operations, drive performance, and ensure safety while motivating your team. With a mission to deliver exceptional service, you will have the opportunity to implement innovative solutions and contribute to a culture of excellence. This dynamic position requires strong leadership skills and the ability to thrive under pressure, making it a perfect fit for those eager to make a significant impact in a rapidly evolving environment.

Qualifications

• Bachelor’s degree with experience in customer-facing roles.
• Strong communication and team management skills required.

Responsibilities

• Manage end-to-end Last Mile Operations for large or small sites.
• Drive performance management and implement training plans.

Skills

Communication Skills

Problem-Solving Skills

Team Management

Performance Management

Analytical Skills

Education

Bachelor’s Degree

Tools

MS Excel

SQL

Job description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, and run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team lead for UFG Last mile operations in KSA. In this role, you will be responsible for:

1. Managing, on a daily basis, end-to-end Last Mile Operations for either one large site or a combination of small sites, supervising Last Mile Dispatch Operations.
2. Meeting customer-facing metrics while maintaining operational/cost targets and upholding safety and morale of the team reporting to you.
3. Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
4. Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
5. Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
6. Stand-in for Area Manager.

Basic Qualifications

A Bachelor’s degree holder with experience in a customer-facing environment, warehousing, logistics or manufacturing.

Strong communication skills (written and verbal).

Proficiency in MS Excel.

Ability to travel to different stores within KSA.

Preferred Qualifications

A self-motivated person with the ability to motivate the associates/team members.

Strong execution skills, action-oriented, go-getter.

Resourceful to identify the way to get things done using limited resources.

Ability to work under pressure situations.

Ability to work in ambiguous situations and to come out with solutions as per the situations faced.

Good people management skills.

Good analytical and problem-solving skills.

1-3 years of experience in managing a process and people as a lead.

Knowledge of Lean, Six Sigma, and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Afaq - Warehouse Branch - J02

Job ID: A2912960