Operations Delivery Manager

PwC Middle East; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager in Internal Firm Services to lead managed service delivery. This role involves executing outsourced processes, enhancing team performance, and ensuring quality service delivery. You will motivate and develop your team while managing projects effectively. Embrace technology and innovation to drive efficiency and deliver value to clients. Join a forward-thinking company that values integrity and encourages professional growth in a dynamic environment.

Qualifications

• Strong project management skills with a focus on planning and execution.
• Ability to mentor and develop team members effectively.

Responsibilities

• Execute outsourced processes and manage client interactions.
• Lead and inspire team members to deliver quality services.

Skills

Project Management

Technology Adoption

Process Optimization

Analytical Thinking

Mentoring

Conflict Resolution

Education

Bachelor's Degree

Master's Degree

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment, and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to meet client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of skills, knowledge, and experiences needed to lead and deliver value at this level include but are not limited to:

• Analyze and identify linkages and interactions between components of an entire system.
• Take ownership of projects, ensuring successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use work reviews as opportunities to deepen team members' expertise.
• Address conflicts or issues, engaging in difficult conversations with clients, team members, and stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g., refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Minimum years experience required

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Additional application instructions

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Education

Degrees/Field of Study required: Specify here.

Degrees/Field of Study preferred: Specify here.

Certifications

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Required Skills

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Optional Skills

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Desired Languages

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Travel Requirements

Not specified.

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

Tagged as: Internal Firm Services