Operations Delivery Manager

PricewaterhouseCoopers; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Managed Service Delivery Generalist to enhance service delivery through project management and process optimization. This role focuses on executing outsourced processes, managing client interactions, and developing team leadership. You will be responsible for coaching team members, ensuring quality deliverables, and upholding professional standards. Join a dynamic environment where you can leverage your skills in technology and innovation to drive success and inspire others to excel. This position offers a unique opportunity to make a significant impact within a leading organization.

Qualifications

• Experience in managing projects from planning to completion.
• Ability to analyze system components and their interactions.

Responsibilities

• Execute outsourced processes such as data review and quality control.
• Develop leadership skills and motivate team members.

Skills

Project Management

Technology Optimization

Process Optimization

Analytical Thinking

Active Listening

Mentoring

Conflict Management

Education

Bachelor's Degree

Master's Degree

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our managed services team focuses on delivering outsourced solutions that support clients across various functions. These professionals help organizations optimize operations, reduce costs, and enhance efficiency by managing key processes and functions. They possess skills in project management, technology, and process optimization to provide high-quality services.

As a Managed Service Delivery Generalist at PwC, you will execute outsourced processes such as client and customer interactions, data review, enrichment, processing, quality control, and resolving escalations and queries.

You will also be expected to develop your leadership skills by motivating, developing, and inspiring team members to deliver quality work. Responsibilities include coaching, leveraging team strengths, managing performance, and identifying opportunities to contribute to the firm's success. Leading with integrity and authenticity, you will articulate PwC's purpose and values effectively. Embracing technology and innovation, you will enhance service delivery and encourage others to do the same.

Key skills, knowledge, and experiences required include but are not limited to:

• Analyzing system components and their interactions
• Taking ownership of projects from planning to completion
• Partnering with leadership to ensure quality, timelines, and deliverables
• Encouraging skill development outside comfort zones
• Mentoring others effectively
• Using work reviews to deepen team expertise
• Managing conflicts and engaging in difficult conversations with clients and stakeholders
• Upholding professional standards, PwC guidance, and ethical requirements

Minimum years experience required

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Additional application instructions

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Education

Degrees/Field of Study required: [Specify]

Degrees/Field of Study preferred: [Specify]

Certifications

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Required Skills

List of essential skills including Accepting Feedback, Active Listening, Analytical Thinking, etc.

Optional Skills

Additional desirable skills.

Desired Languages

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Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

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Company Industry

• Accounting & Auditing

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Operations Delivery Manager

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