Operational Lead D2D Ops

Rackspace Technology; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in IT Software Services seeks an Operational Lead for D2D operations in Riyadh. This role requires deep expertise in network and security management, including incident response and operation excellence across various technologies. Ideal candidates should possess a strong educational background in IT, with at least 8 years of experience and proven leadership skills.

Qualifications

• 8+ years of experience in IT network and security operations.
• Strong understanding of ITIL-based operational processes.
• Excellent communication and leadership skills.

Responsibilities

• Lead daily operations and incident response for cloud and data center networking.
• Ensure uptime and performance of networking and security components.
• Coordinate with security and infrastructure teams for compliance.

Skills

Network protocols

Routing

Switching

VPNs

Security architectures

Packet analysis

Troubleshooting

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Engineering

Tools

Palo Alto

Fortinet

Cisco ASA/Firepower

F5

Wireshark

Terraform

Ansible

Job description

• Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools.
• Ensure uptime, performance, and integrity of cloud networking and perimeter security components.
• Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet).
• Monitor and manage network traffic, routing policies, and segmentation across hybrid environments.
• Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances.
• Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation.
• Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation.
• Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud.
• Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation.
• Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact.
• Oversee monitoring and alerting for network and security devices, responding to issues as per SLAs.
• Lead the support team for Tier 2/3 escalations and guide junior network/security engineers.

Requirements

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 8+ years of experience in IT network and security operations, with at least 2 3 years in a leadership role.
• Deep understanding of network protocols, routing, switching, VPNs, and security architectures.
• Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
• Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX).
• Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP).
• Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls
• Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark).
• Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001).
• Strong understanding of ITIL-based operational processes and incident/change/problem management.
• Excellent communication, coordination, and leadership skills

Additional Skills (Good to have)

• Certifications: CCNP/CCIE, PCNSE, NSE4/NSE5, F5-CTS, or equivalent.
• Public cloud certifications (e.g., Azure Network Engineer, AWS Advanced Networking).
• Experience with Infrastructure as Code (IaC) for network automation (e.g., Terraform, Ansible).
• Familiarity with Zero Trust Architecture and SASE frameworks.
• Exposure to DevSecOps tools and security automation practices.
• ITIL Foundation certification

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• Operational Lead D2D Ops

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