Operational Excellence - Department Manager (E1)

Hill Intl.; Saudi Arabia; On-site; SAR 350,000 - 700,000; Full time

Job summary

Hill International in Saudi Arabia seeks an experienced Operational Excellence – Department Manager (E1) to lead PMO best practices, policy development, and performance monitoring across projects. The role emphasizes quality assurance, risk management, and continuous improvement within PMIS systems and stage-gate processes.

The candidate will drive capability development, KPI design, data-driven reporting, and cross-functional coordination with internal stakeholders, ensuring consistent

Qualifications

• Bachelor's degree in engineering from a western accredited university.
• Minimum 20 years’ experience in project management with PMO leadership.
• Minimum 5 years' experience in western countries.
• Thorough knowledge of professional project management processes and procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Establish and drive best practices across the PMO with policy, process, and procedure development.
• Strengthen QA, risk management, and continuous improvement frameworks.
• Ensure consistent stage-gate application and performance monitoring across projects.
• Lead capability development and data-driven performance analysis.
• Coordinate with stakeholders to implement operational initiatives and KPI development.
• Review bidder quality submissions and maintain PMIS reporting.
• Develop and maintain risk registers and dashboards for project governance.
• Oversee timely, accurate PMIS data input and monthly performance reviews.
• Provide support and supervision to project teams and line management.

Skills

Strategic leadership

Communication skills

Project management

Education

Bachelor's degree in engineering

Job description

Operational Excellence - Department Manager (E1)

Job Description

The Operational Excellence – Department Manager (E1) is responsible for establishing and driving best practices across the PMO by developing and enhancing policies, processes, and procedures aligned with organizational standards. The role focuses on strengthening quality assurance, risk management, and continuous improvement frameworks, while ensuring consistent application of stage-gate processes and performance monitoring systems across all projects. The manager leads capability development within the department, oversees data-driven performance analysis, and ensures accurate reporting through PMIS platforms. Additionally, the role coordinates with internal stakeholders to implement operational initiatives, manage risk registers, and develop KPIs, fostering a culture of efficiency, accountability, and continuous improvement across the organization.

Responsibilities

Review and update policies, processes, and procedures, quality assurance, continuous improvement, risk management, training, and project monitoring and reporting.

Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.

Assessing the capability of the existing PMO Department staff and recommending appropriate roles and responsibilities

Preparing the department knowledge transfer program, which includes comprehensive on-the-job learning

Motivating employees to improve performance by fostering a culture of continuous improvement and innovation

Ensuring the Stage-Gate Process is applied consistently to projects.

Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.

Ensuring that quality assurance management is implemented for each project

Analyzing data to identify operational trends and opportunities for improvement

Coordinating with other departments within the organization to ensure successful implementation of initiatives

Reviewing bidder’s quality submittals

Implement a risk management procedure and system that aligns with the PMM template. This will include establishing a typical risk register to facilitate the identification of risks, likelihood of occurrence, mitigation measures, and assignment of responsibilities.

Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.

Review the Risk Registers of all projects on a monthly basis.

Analyze project performance data to identify risks and issues.

Preparing reports on operational performance, including benchmarks against industry standards or best practices

Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns

Developing a consolidated NWC dashboard in accordance with the available PMIS requirements

Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.

Provide support in completing all the requested tasks in PMIS.

Develop a set of KPIs to measure the performance of the projects and clusters

Ensure the timely and accuracy of project data input to the PMIS (i.e. Primavera P6, Oracle Project Module, Oracle Unifier, etc.).

Coordinate performance evaluations of contractors and consultants by cluster management and classify them (on the basis of capability and performance).

Informs themselves of the relevant quality, environmental, safety, and occupational health policies, as well as the manuals and procedures in place within Hill International and ensures continued compliance with these requirements while employed by Hill.

Perform other duties as assigned by the line manager/supervisor.

Qualifications

Bachelor's degree in engineering from a western accredited university.

Minimum 20 years’ experience in project management environment on large projects, including overall responsibility for setting up and running a PMO.

Minimum 5 years' experience in western countries.

Thorough knowledge and demonstrated experience in professional project management processes and procedures.

Working knowledge of engineering, procurement, contracts, construction, and start-up/set-up work processes.

Involvement in continuous improvement and capacity building/talent development.

Demonstrated skill in management, supervisory and personnel administrative functions.

Excellent verbal and written communication skills.

About Us

Hill International, with more than 4,400+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website atwww.hillintl.com .

Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.

Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group atwww.gisiconsulting.com .

Hill International is an Equal Opportunity Employer/Veteran/Disabled

Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.

Job Info

• Job Identification 15156
• Job Category Projects Management