Operation Director

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

The Legal Operations Director will lead and oversee the daily operations of the Investigation Department. They will be responsible for managing forensics operations, ensuring quality assurance of investigative work, and maintaining robust legal processes and compliance standards.

This role requires a strong operational mindset, a deep understanding of investigative procedures, and the ability to bridge technical findings with legal and regulatory frameworks.

REQUIREMENTS SUMMARY

• Bachelor’s degree in law, Criminal Justice, Forensic Science, or a related field.
• 12+ years of relevant experience in investigations, legal compliance, or forensic operations.
• 6+ years in a senior leadership or operational management role.
• Expertise in forensic methodologies and legal procedures.
• Strong operational and quality management skills.
• Knowledge of compliance frameworks and investigative protocols.
• Excellent leadership, analytical, and communication abilities.

ROLE COMPETENCIES & ACTIVITIES

The Operation Director's responsibilities will include, but not be limited to:

Lead and Oversee Investigations Operations

• Direct and manage end-to-end operational activities within the Investigation Department, ensuring alignment with organizational goals and legal frameworks.

Forensic Oversight

• Supervise digital and physical forensic investigations; ensure proper handling, documentation, and analysis of evidence in accordance with industry standards.

Quality Assurance & Compliance

• Develop and implement quality control measures and performance benchmarks to ensure accuracy, consistency, and excellence in investigative reporting.

Process Development & Optimization

• Design, evaluate, and continuously improve investigative workflows and protocols to drive efficiency and effectiveness.

Legal Advisory & Alignment

• Provide strategic legal insight into operational processes, ensuring all investigations are conducted in compliance with applicable laws, regulations, and internal policies.

Team Leadership & Development

• Build and mentor a high-performing operations and investigation team; foster a culture of integrity, accountability, and continuous improvement.

Stakeholder Collaboration

• Collaborate with Legal, Compliance, Risk Management, HR, and external stakeholders to ensure seamless coordination of investigative activities.

Reporting & Documentation

• Ensure thorough documentation of all investigative processes and findings; present reports and insights to executive leadership when needed.

Culture and Values

• Embrace NEOM’s culture and Values here.
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills, and Experience

• 12+ years in investigative operations, forensic services, legal compliance, or related fields.
• 6+ years in a senior leadership or operations management role.
• Experience managing multidisciplinary teams, including forensic analysts, legal advisors, and compliance officers.
• Track record of implementing quality and process improvements in investigative environments.
• Experience liaising with legal authorities or law enforcement agencies.
• Strategic planning and operational leadership across complex investigative functions.
• Advanced analytical and problem-solving skills, especially in high-stakes or sensitive environments.
• Strong communication and reporting skills, with the ability to present findings clearly to executive leadership.
• Proven ability to design and optimize processes, improve work quality, and drive operational excellence.
• Effective stakeholder engagement and cross-functional collaboration.
• Proficiency in using investigation tools, forensic software, and case management systems.
• In-depth understanding of investigative methodologies, forensic procedures (digital and physical), and evidence management.
• Strong knowledge of local and international legal frameworks governing investigations and compliance.
• Familiarity with quality assurance standards (e.g., ISO 9001) and best operational practices.